£62,500 – £75,000MidFull Time
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Salary: £62,500 - £75,000 depending on experience
Hours: Monday to Friday, 9am - 5pm, Full-time onsite
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Permanent, Full-time
Cleveland Clinic London is seeking to recruit an experienced and motivated Institute Manager to join our Neurosciences Institute.
This is a full-time position, working Monday to Friday, 09:00–17:00, offering an excellent opportunity to play a key role in driving operational excellence within a world-class healthcare environment.
What are we looking for?
Cleveland Clinic London is seeking an Institute Manager to support our Neurosciences Institute. This service, led by top UK consultants, delivers specialist care for complex conditions including stroke, brain injury, polytrauma, spinal cord injury, rehabilitation after amputation, neurodegenerative and neuromuscular disorders, and care for unconscious and minimally conscious states.
The Institute Manager will work in partnership with the consultant Clinical Lead for Rehabilitation to set the operational governance for the service, to ensure performance across quality, financial, and strategic goals. Acting as the key point of contact for consultants, clinical teams (including therapies and nursing), and administrative functions (Finance, IT, HR, Access), you will play a vital role in day-to-day operations and future service development.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?
Strategy & Operational Leadership: Partner with the Vice Chief and DIM to define and deliver Institute strategy, translating market insights into effective operational plans. Identify opportunities for service development and cross-functional collaboration.
Financial & Performance Management: Lead financial planning and performance for the Institute(s), including budgeting, forecasting, and resource allocation. Analyse productivity and efficiency data to drive cost savings and optimise performance.
Stakeholder Management & Collaboration: Build strong relationships with internal teams and external partners to support service delivery and strategic objectives. Work closely with corporate functions (e.g. HR, Finance) to align on priorities and business outcomes.
Business Development & Growth: Drive growth initiatives in partnership with Commercial, Marketing and Business Development teams. Support workforce planning, service expansion, and consultant recruitment to meet current and future demand.
Leadership & Accountability: Lead operational performance discussions, manage and develop team members, and foster a high-performing, collaborative culture. Ensure delivery against objectives and organisational priorities.
Data & Analytics: Use data and analytics to inform decision-making, including forecasting, capacity planning, and performance tracking. Develop reporting and insights to support strategic and operational goals.
Continuous Improvement: Identify inefficiencies and lead initiatives to improve productivity, quality, and patient outcomes. Embed best practices across teams and contribute to cross-Institute improvement programmes.
What we need from you?
Experience in acute care setting of National Health Service and/or UK private healthcare market is required (essential).
Experience in operational management within a healthcare organisation (essential).
Demonstrable track-record of managing one or more significant clinical services (essential)
Experience in a Neurosciences or Neuro Rehabilitation service.
Experience in delivering commercial and financial objectives, including developing business cases, supporting with budget, commercial analysis (essential).
Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management (essential).
Experience delivering service-focused objectives, including service improvement and customer service development (desirable).
Experience in leading, managing and developing a multidisciplinary team, including objective setting and performance management
Experience in liaison, negotiation and influencing at organisational level internally as well as externally, with a range of stakeholders (desirable)
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.
Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
“Let’s deliver World Class care together!”
As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
