Concierge/Client Services Manager

An exciting opportunity has become available for a Hybrid Concierge / Client Service Manager Role to join our team in the Pinjarra office.

From time to time, you may be required to travel to Perth or other Viridian offices to support work‑related activities, including training, workshops, and client events.

Who We Are – Viridian Financial Group

Viridian Financial Group was established in 2015 by a team who understood the life changing power of financial advice. Viridian now has over 450 professionals empowering clients and advice firms across Australia through Financial Advice, Lending, Investments and Digital Solutions.

We are united in purpose, and our strength lies in working together to deliver expert guidance tailored to meet the ever-changing needs of our clients’ and the advice industry.

About the Role

Our Concierge Team are pivotal members our of organisation. Being the first point of contact for our clients and visitors to our organisation. The national team is made up of a small but select group of professional, courteous and accommodating team members.

Your primary objective as Concierge will be to ‘host’ any visitors and ensure they have a pleasant and professional visit. This role is there to accommodate the client's and team requests during onsite meetings, within the guidelines of the employer. This includes, but is not limited to, being the ‘Host’ representative for the company, managing room bookings using various systems including Outlook and Zoom, troubleshooting for minor technical issues with systems and devices, and managing the look, feel and presentation of the front of house environment.

Key Responsibilities

• Provide customer service to all office visitors welcoming clients; signing-in and inducting any contractors or maintenance personal.
• Ensure meeting rooms and common areas are setup prior to client arrival and cleaned appropriately after use, action any IT or hospitality setup.
• Prepare client hospitality options, such as tea / coffee and food as required.
• Receive and distribute office mail and deliveries.
• Monitor and maintain fulfilment of office stationery and cleaning products, including fulfilment for offices based in our regional offices.
• Provide support to Client Service Managers and Advisors within the office to assist in meeting client needs.
• Office administration tasks including (but not limited to) booking client meetings, data entry, photocopying and scanning of documents, preparing documents for client meetings.
• Support the development and organisation of office procedures, processes, and systems.
• Act as a Fire Warden, attending appropriate training, and being prepared at all times for an incident.
• Act as the primary contact for office maintenance and upkeep with building management.
• Ad hoc duties and directed by direct manager.

Working at Viridian

In 2022, the firm achieved B Corp status with a B Impact score of 99.4 and in 2025 was recertified, increasing that score to 151. Viridian has been recognised as one “Best for the World” in the Workers Impact category, placing Viridian in the top 5% score by putting in place exemplary employee-friendly practices, such as ownership opportunities, job flexibility, and fair-chance hiring policies.

You will have access to a range of benefits centered around community and inclusivity:

• Unique and generous leave benefits, such as Birthday Leave, Wellness Day, 13-week’s Primary Careers Leave and the ability to purchase additional Annual Leave.
• Participation in our Viridian Team Community Program.
• Discounted Medibank Corporate Health Cover.
• Employee Assistance providing free and confidential counselling services to all employees and their families.

Knowledge, Skills & Experience

• 2 years’ minimum experience working in a concierge role or similar.
• A welcoming and cheerful disposition
• Fantastic interpersonal skills
• A professional phone manner
• Proficient computer skills
• Excellent written and verbal skills
• Prior receptionist or office assistant experience will be highly regarded.
• Experience or willing to learn, basic troubleshooting for monitors, laptops, screens and meeting devices.

To Apply

We warmly welcome candidates who meet the above points under “knowledge, skills & experience” to apply.

Please note, this position will require a Police Check. Applicants must be legally entitled to work in Australia. This advert will close Friday 5th June 2026, 9.00pm however shortlisting will commence immediately.

At Viridian, we believe in the strength of diversity and the power of inclusion. We celebrate the unique contributions of every individual, regardless of their background, culture, nationality, or ability. We cultivate an environment where everyone feels valued, respected, and empowered to thrive. We especially encourage Aboriginal and Torres Strait Islander people, along with individuals from all cultural backgrounds and those with disabilities, to apply and join our team in contributing to our shared success.