Why work for the Town of Canmore? In our workplace, we are proud to employ a talented team of professional and dedicated individuals who are passionate about their work, our community, and the enjoyment of our mountain environment! Our purpose as an organization is to serve the community and visitors to Canmore by providing a high level of customer service, supporting a sustainable future for all, and ensuring the most efficient and effective use of taxpayer dollars.
Position Overview: As a member of the Finance team, the Civic Centre Customer Service Representative is responsible for greeting, welcoming, and providing information and assistance to clients (both internal and external) on the Civic Centre Front Desk. Typical services include responding to a wide variety of inquiries, processing payments, completing forms, data entry and assisting the finance team with administrative support.
As a front-line Customer Service Representative, it is an integral part of resident and visitors initial experience with the Town. The successful candidate needs to be approachable, friendly and excel at problem solving. As part of this role, you will build on your customer service and organization skills, duties include responding to inquiries, processing payments, assisting customers with forms and documentation, database entry, and other administrative support as required.
Our ideal candidate for the Customer Service Representative role would be a friendly, confident, outgoing, team player with exceptional customer service skills and a strong desire to serve the community. Your positive attitude, general knowledge about the Town of Canmore and proven commitment to providing excellent customer service will enable you to deal effectively with a diverse clientele. Prior experience with customer service along with superb organization and communication skills, combined with an astute attention to detail will help you to be successful in this role!
Core Accountabilities: Customer Service • Quickly acknowledges clients to the Civic Centre • Establishes rapport and develops positive relationships with internal and external clients • Responds in a professional and timely manner to inquiries, complaints or suggestions, • providing effective follow-up as required • Ensures accurate information is provided to clients, which may include deferring detailed inquiries to specific departments • Guides and educated clients regarding town processes and encourages the adoption of new practices • Diffuses upset clients and defers issues to the appropriate person for resolution if needed • Provides administrative support to the finance department as requested Teamwork • Participates in team meetings for overall team success • Consistently demonstrates positive, effective communication skills and interactions, and proactively shares pertinent information with the teams • Works closely as part of the front desk team to ensure the completion of duties and proper coverage • Train inexperienced staff on front desk duties when required • Learns the tasks and procedures of other positions to provide efficient back-up Leadership • Demonstrates a willingness and commitment to learning over time for improved service delivery and organizational efficiency • Behaves in alignment with Town of Canmore values and workplace policies; identifies when things are out of alignment and acts as an agent for positive change • Promotes a positive, professional image of the Town of Canmore • Communicates and addresses issues and concerns as they arise, with the person most appropriate for a full and respectful resolution • Respectively offers and receives feedback from teammates Job Knowledge • Is knowledgeable about all Town of Canmore services and can direct customers to the appropriate department • Manages the central phone line • Manages various email accounts and ensures timely and accurate information to customers • Follows established standard operating procedures for safety, customer service, financial transactions, and cash handling • Accurately receipts payments into the correct software • Performs reconciliations pertaining to daily cash receipts and electronic deposits • Administers various forms, including assisting customers in person with online forms • Assists with the approvals and customer set up of paid parking accounts • Sells and maintains the inventory of products available for sell to the public • Maintains proper paperless filing and documentation • Administrative duties related to ordering of supplies, data entry and filing • Is knowledgeable about the Diamond Great Plains financial software, Cityview, and associated Paid Parking software’s Safety • Awareness of job-related hazards and compliance with the controls and processes in place • Ability to recognize hazards and address them in a reasonable manner • Reports physical problems to the Facilities department for the provision of a safe work environment • Participates in the Town’s health & safety program and complies with all legislation, policies, directives, procedures and safe work practices relevant to the task being performed • Works in a manner that is safe for everyone and reports hazards • Understands and carries out the employee responsibilities as outlined in the Town of Canmore Health & Safety Directive Communication • Consistently demonstrates positive, effective communication skills and interactions and proactively shares pertinent information with your team and other areas • Efficiently and professionally manages both in-person and telephone inquiries, often simultaneously and in heavy volumes • Corresponds in a professional and respectful manner when communicating in through email while focusing on grammar and tone • Communicates pleasantly and tactfully with clients and co-workers Innovation • Identifies where efficiencies can be gained and seeks to improve processes and services • Is willing to implement alternative solutions to what is commonly done
Education & Qualifications: • High School Diploma or equivalent - Required • Additional post-secondary education - Asset • Current Standard First Aid, CPR and AED Certification - Asset
Experience: • Related administrative experience – required • Administrative experience in a municipal setting – strong asset • Experience providing customer service and working with people through a variety of media – required • Experience handling professional calls – required • Experience in Accounting - asset • Proficiency with Microsoft office programs (particularly Excel), with the ability to independently create and edit a variety of documents and spreadsheets – required • Familiarity with municipal accounting software – asset • Aptitude for analytical and mathematical tasks – required • Demonstrated ability to speak and write clearly - required • Demonstrated ability to cope and manage in a multi-tasking environment during busy times – required • Organizational habits to understand, realistically plan for and meet deadlines – required • Demonstrated ability to analyze, investigate, consider and solve problems systematically - required
Salary & Benefits: • Pay Range: $31.37 - $35.06 per hour • FT Temporary Position • EDO-Earned Day Off program • Personal development & learning opportunities • Positive work culture • Work-Life Balance
Work Schedule: This position requires a 35-hour work week commitment, working from Monday – Friday (8.15 am to 4.45 pm) during regular business hours from the Civic Centre location.
Closing Date for Applications: This posting will remain open until May 17th, 2026
How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click the “Apply Now” button below. To help us learn more about you, in your cover letter please clearly detail the following:
1. Why do you want to work with us as a Customer Service Representative? 2. What related skills, experience and attitude will you bring to enhance the team and enrich our community? 3. What is your customer Service philosophy and how would you apply it here to help us improve service delivery to the residents and visitors of Canmore?
Prior to beginning work, the successful candidate will be required to submit all required certifications and documentation, including driver`s abstract and records checks. The Town of Canmore wishes to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interviews will be contacted.
The Town of Canmore is committed to fostering an inclusive and respectful workplace. We are proud to be an equal opportunity employer and make employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, age, disability, marital status, family status, ancestry, place of origin, or any other protected characteristic under applicable law.
We believe diversity strengthens our organization, and we encourage applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, hr@canmore.ca
