Executive Meeting Manager The Meritage Resort & Spa Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description Position Summary The Executive Meeting Manager (EMM) is responsible for driving group revenue through the solicitation, management, and conversion of small-to-mid-size group business (10–54 rooms). This role focuses on high-volume lead handling, short-term bookings, and maximizing revenue opportunities through strategic selling, efficient response, and strong client relationship management. The EMM serves as a key liaison between Sales, Revenue Management, and Operations to ensure seamless execution from initial inquiry through turnover, while maintaining alignment with the property’s revenue strategy.
What You Will Accomplish Key Responsibilities Sales & Revenue Generation • Manage and respond to all incoming group leads within the 10–54 room range in a timely and professional manner • Drive conversion of inquiries through strategic negotiation, pricing alignment, and proactive follow-up • Actively solicit new business through outbound prospecting, client outreach, and account development • Achieve and exceed assigned revenue, room night, and conversion targets • Identify opportunities to upsell guest rooms, meeting space, and ancillary services Account & Relationship Management • Build and maintain strong relationships with corporate clients, third-party planners, and repeat group accounts • Ensure consistent communication throughout the sales cycle, from inquiry to contract execution • Maintain accurate and up-to-date client records in CRM systems Collaboration & Internal Alignment • Partner closely with Revenue Management to ensure pricing, inventory control, and displacement strategies are aligned • Coordinate with Group Rooms, Reservations, and Event Management teams for seamless group execution • Conduct detailed turnover of confirmed groups to operations teams, ensuring accuracy and completeness Pipeline & Performance Management • Maintain a strong and organized sales pipeline, ensuring all opportunities are actively managed • Track lead activity, conversion metrics, and booking pace to support forecasting and reporting • Participate in regular sales meetings, strategy sessions, and performance reviews Market Awareness & Strategy • Monitor market trends, competitor activity, and demand patterns within the assigned segment • Adjust selling strategies to optimize performance during need periods and shoulder dates • Contribute insights to support overall sales and revenue strategy
What You Will Bring Qualifications • Bachelor’s degree in Hospitality, Business, or related field preferred • 2–5 years of hotel sales or group sales experience, preferably in a luxury or resort environment • Proven track record of achieving revenue and conversion targets • Strong understanding of group sales processes, contracts, and negotiation strategies • Experience with CRM systems (e.g., Delphi, Salesforce) and hotel systems preferred • Excellent communication, organizational, and time management skills • Ability to manage a high-volume workload with attention to detail and responsiveness Key Competencies • Results-driven with strong revenue focus • High sense of urgency and responsiveness • Strong negotiation and closing skills • Collaborative and cross-functional mindset • Detail-oriented with strong organizational discipline • Customer-focused with a commitment to service excellence Success Metrics • Revenue production (room nights and total group revenue) • Lead response time and conversion rate • Pipeline health and booking pace • Client satisfaction and repeat business • Alignment with revenue strategy and need period production
Work Environment • Fast-paced, deadline-driven sales environment • Requires coordination across multiple departments • May require occasional travel for client meetings, site visits, or industry events
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