ExecutiveFull TimeEN
The Vice President, Enterprise Accounts is responsible for owning and growing Seven Peaks’ most strategic client relationships. This role acts as the critical bridge between Business Development and Delivery, ensuring that client engagements translate into long-term partnerships, sustained revenue growth, and high-quality execution.
The VP will lead the enterprise accounts function, driving account expansion, strengthening executive relationships, and establishing structured account management practices across the organization.
The Responsibilities
Account Ownership & Relationship Management
Own and manage long-term relationships with senior stakeholders across key enterprise accounts
Build deep trust with C-level and business unit leaders, positioning Seven Peaks as a strategic partner
Map stakeholder landscapes, influence networks, and decision-making structures within each account
Act as the primary escalation point for key accounts, ensuring proactive issue resolution
Account Growth & Expansion
Drive revenue growth across accounts through expansion into new business units, services, and geographies
Identify, shape, and convert new opportunities from existing engagements into qualified sales pipeline
Lead cross-sell and upsell initiatives across digital engineering, data, AI, and platform services
Develop and execute multi-year account growth strategies aligned with client priorities
Account Planning & Strategy
Build comprehensive account plans, including:
Strategic objectives
Opportunity pipeline
Relationship mapping
Competitive positioning
Account Expansion Roadmap
Define and maintain multi-year roadmaps for each key account
Contribute to executive-level forecasting, revenue planning, and pipeline reviews
Delivery Alignment & Execution Oversight
Act as the bridge between Business Development and Delivery teams
Ensure smooth transition from sales to delivery, maintaining continuity and context
Owing the BD handover process to Delivery
Work closely with delivery leadership to ensure:
High-quality execution
Strong client satisfaction
Long-term engagement stability
Own account health across delivery, commercial performance, and client sentiment
Customer Success & Retention
Drive high levels of customer satisfaction and long-term retention
Proactively identify risks to account health and implement mitigation strategies
Ensure consistent value delivery and alignment with client business outcomes
Minimize churn through strong engagement, governance, and relationship management
Team Leadership & Capability Building
Lead and develop the Accounts function, including Account Managers and supporting roles
Establish clear KPIs focused on:
Account growth
Client satisfaction
Pipeline generation
Retention and expansion metrics
Coach teams on strategic account management and enterprise engagement best practices
Account Management Framework & Playbooks
Define and implement a structured account management framework across Seven Peaks
Develop standardized playbooks for:
Account planning
Stakeholder engagement
Opportunity identification
Account reviews and governance
Introduce scalable processes and tools to improve visibility, consistency, and performance
Internal Collaboration & Market Intelligence
Work closely with Business Development/Enterprise Sales to align on account strategy and pipeline generation
Partner with Marketing and Partnerships to unlock opportunities within existing accounts
Gather market and client insights to inform service offerings and strategic positioning
Provide feedback loops to leadership on client needs, trends, and competitive dynamics
Key Success Metrics
Account revenue growth (YoY and multi-year)
Expansion into new business units and services
Pipeline generated from existing accounts
Client satisfaction (NPS or equivalent)
Retention and churn rates
Deal conversion from existing client base
