Senior On-Site Service Specialist
POSITION PROFILE
Provides operations functions in one or all of the following areas: sorting, mailing, inserting, ships and receives product and supplies, distributes and handles incoming and outgoing mail, as well as applies necessary postage.
Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialists.
This position reports directly to the Site Manager.
Job Duties and Responsibilities
- Distributes office supplies and mail to company personnel and/or designated drop-off points as required.
- Calculates charges for jobs performed and maintains logs and may generate reports.
- Responds to and coordinates all service calls.
- May perform filing duties in conjunction with specific customer requests.
- Delivers mail and packages to pre-determined customer locations within and outside of the site.
- Maintains daily meter, mail and service logs.
- May travel between customer's buildings.
- Utilize the online tracking system to receive, track and deliver packages.
- Answers customer questions regarding status or feasibility of Mail requests.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving, sorting and delivery of mail and packages.
- Performs duties related to the Point of Sales system.
- Performs shipping, receiving and dock work in a mailroom type environment.
- May require periodic overtime on nights and weekends.
- Utilize the Quality Check Procedures that are in place.
- Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
- Requires high school diploma or GED and 1-2 years of related work experience.
- Some related mail experience is preferred.
- May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.
- Demonstrate competency in basic computer skills including proficiency in MS Office Suite.
Knowledge, Skills And Abilities
- Requires knowledge and understanding of shipping/receiving procedures.
- Basic electronics knowledge is preferred.
- Possesses ability to work independently and flexibly to complete projects.
- Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
- Possesses ability to comprehend instructions concerning mail delivery.
- Possesses troubleshooting and problem-solving skills.
- Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
- Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, Mental and Physical Demands
- Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.
- Makes daily telephone/in-person contact with customers, employees, and managers and occasional telephone contact with vendors and equipment repair people.
- Dealing with tight deadlines and quick turnaround times imposes high stress levels.
- Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
