Technical Support Engineer

Job Profile: Technical Support Engineer in Industrial Digital Solutions department.

Position Overview

The Technical Support Engineer is responsible for operating a regional hardware hub to assemble, configure, and test Industrial PCs and other HW components according to project requirements. This role ensures high-quality delivery to regional customers by managing local hardware operations, maintaining information systems, and providing technical support. The position involves hands-on hardware tasks, system configuration, warehouse coordination, and occasional customer-site support.

Key Responsibilities

1. IPC / HW Assembly & Testing

• Assemble Industrial PCs and HW components according to project-specific configurations and BOM requirements.
• Perform stress tests, burn-in tests, and functional verification of built units.
• Document test results and ensure hardware quality before shipment.

2. Operating System & Software Configuration

• Install and configure customized OS images (Windows Embedded family / Linux-based).
• Deploy specialized software and drivers required for each IPC or HW variant.
• Validate system performance after image installation.

3. Information & ERP System Management

• Maintain accurate IPC / HW records in ERP and internal tracking systems.
• Update component usage, inventory movements, serial numbers, and work orders.
• Together with team support process documentation and ensure compliance with company quality workflows.

4. Local Hardware Warehouse Management

• Maintain a clean, organized warehouse of hardware components and materials.
• Conduct inventory accuracy checks, manage stock levels, and support cycle counts.
• Coordinate with the local procurement team to ensure timely component availability.

5. Hardware Testbench Operation

• Operate and maintain the hardware testbench used for hardware validation.
• Perform compatibility tests for new HW components and IPC configurations.
• Support onboarding and qualification of new industrial hardware.

6. Warranty & Non‑Warranty Investigations

• Diagnose returned units to identify root causes of hardware failures.
• Document and classify findings (warranty vs. non-warranty).
• Provide feedback to engineering and quality teams.

7. Customer-Site Technical Support (Occasional)

• Perform on-site installation, troubleshooting, or hardware replacement when required.
• Support customers during project deployment phases.
• Represent the company professionally at customer locations.

Required Skills & Qualifications

Technical Skills

• Experience with industrial hardware, PCs, embedded systems, or electronics.
• Ability to assemble and troubleshoot PC hardware (CPU, RAM, SSD, I/O cards, power supplies, etc.).
• Hands-on experience with OS installation, imaging tools, and driver setup.
• Understanding of hardware test procedures and measurement tools.
• Basic knowledge of networking (IP configuration, switches, diagnostic tools).
• Ability to read and work with technical documentation, schematics, and BOMs.

Software & System Skills

• Experience with ERP systems
• Familiarity with ticketing, documentation, and configuration management systems.
• Basic scripting or automation knowledge is a plus (PowerShell, Linux shell).

Operational Skills

• Warehouse operations experience (inventory, components handling).
• Ability to manage hardware stock levels and coordinate with procurement.
• Strong documentation skills and attention to detail.

Personal Competencies

• Strong problem-solving and analytical mindset.
• Ability to work independently with a high degree of reliability.
• Structured and organized working style.
• English: Professional working proficiency.
• Good communication skills for cross-team coordination.
• Willingness to occasionally travel to customer sites.
• Safety and quality-conscious behavior.

Preferred Experience (Nice to Have)

• Experience in industrial automation, manufacturing, or embedded computing.
• Basic knowledge of industrial communication protocols (EtherCAT, Profibus, CAN-bus).
• Experience with stress-testing tools.
• Basic knowledge of ISO 9001 or similar quality standards.

Job Summary (Short Version for Posting)

The Technical Support Engineer in Industrial Digital Solutions department manages the regional hub for Industrial PC and other HW assembly, testing, configuration, and service. The role involves hands-on hardware work, OS image installation, ERP updates, warehouse management, hardware investigation, and occasional customer-site visits to provide technical support.

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations.  Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies.  MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

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