Job Profile: Technical Support Engineer in Industrial Digital Solutions department.
Position Overview
The Technical Support Engineer is responsible for operating a regional hardware hub to assemble, configure, and test Industrial PCs and other HW components according to project requirements. This role ensures high-quality delivery to regional customers by managing local hardware operations, maintaining information systems, and providing technical support. The position involves hands-on hardware tasks, system configuration, warehouse coordination, and occasional customer-site support.
Key Responsibilities
1. IPC / HW Assembly & Testing
2. Operating System & Software Configuration
3. Information & ERP System Management
4. Local Hardware Warehouse Management
5. Hardware Testbench Operation
6. Warranty & Non‑Warranty Investigations
7. Customer-Site Technical Support (Occasional)
Required Skills & Qualifications
Technical Skills
Software & System Skills
Operational Skills
Personal Competencies
Preferred Experience (Nice to Have)
Job Summary (Short Version for Posting)
The Technical Support Engineer in Industrial Digital Solutions department manages the regional hub for Industrial PC and other HW assembly, testing, configuration, and service. The role involves hands-on hardware work, OS image installation, ERP updates, warehouse management, hardware investigation, and occasional customer-site visits to provide technical support.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role