MidFull TimeEN
Who We Are
Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 10,000 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world.
In Amplifon we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back-office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.
Aligned to this goal, we offer a hybrid working policy, allowing employees to work 6 days/month remotely.
What We Are Looking For
As Retail Training Manager, you will lead the strategy, design, and delivery of comprehensive training programs specifically tailored for our global retail network. You will be responsible for enhancing the capabilities of Amplifon shop professionals across all markets, ensuring consistent training standards from onboarding to performance development and change management, ultimately driving strong retail performance and customer experience.
Key Activities Include
Leading the strategy, design, and delivery of global retail training programs.
Overseeing the creation of training toolkits and engaging content for shop professionals.
Ensuring training strengthens core capabilities across the retail employee lifecycle (onboarding, performance, change management).
Collaborating with global, regional, and country teams to align training with business needs.
Translating business content into accessible and actionable training materials.
Leveraging data and metrics to assess program effectiveness and drive continuous improvement.
Designing and overseeing communication campaigns to drive learner engagement.
What You'll Need
Experience in a training within the retail industry, with strong understanding of sales and customer interactions.
Fluency in Italian & English (both written and verbal).
Significant experience in designing and delivering classroom training sessions.
Strong project management skills, managing multiple initiatives and stakeholders.
Proficiency in Learning Management Systems and graphic design tools (e.g., Canva).
Experience in instructional design tools (e.g., Articulate360) and learning analytics is preferred.
Proactive, open to learning, and enjoys presenting to diverse groups.
Background in Audiology/Hearing Care industry is a plus.
