Summary of Essential Functions
- Serves as a patient care team member by performing assigned clerical processes including but not limited to: Collects data from physician’s office for scheduling, registering future patients.
- Required to be knowledgeable of hospital policies concerning all admissions and registrations.
- Must be fully versed in all aspects and functions of the admitting/registration/business office requirements.
- Expedites and facilitates the efficient admission/registration process and provides systematic and courteous service.
- Required to be knowledgeable of required legal forms and obtain mandated forms.
Educational Requirements
- High school diploma or equivalent required.
- Must be able to communicate effectively in English, both verbally and in writing.
Knowledge/Skills/Abilities
- Clerical skills and medical terminology preferred.
- Ability to communicate effectively and courteously with medical and technical personnel.
- Demonstrate patience, tact, diplomacy and persistence in daily contact with patients, physicians and their staff, visitors, and all hospital personnel.
- Must be able to prioritize work according to written or verbal instructions using organizational skills and sound judgment.
- Ability to type forty (40) wpm for computer data entry ensuring correct spelling and grammar.
Physical Requirements
- Primarily works the day shift tour of duty; additional hours may be asked to work other hours as needed, including weekends.
- May be expected to lift over twenty five (25) pounds.
- Ability to distinguish between numbers and symbols.
- Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers.
- Walking and climbing to accomplish tasks.
- Corrected vision and hearing to normal or near normal range.
- Extended periods of sitting and/or walking depending on specific duties.
Duties and Responsibilities
- Answer telephone according to hospital policy in a courteous manner expressing a greeting to the caller and identifying self and department.
- Schedules patients for all procedures using the hospital system according to established procedures.
- Accepts reservations from physician’s office in a professional and courteous manner. Record date, time and individual communicated with.
- Works cooperatively with physician offices and departments in the hospital.
- Courteously performs patient pre-registration duties, include obtaining limited demographics and insurance information Data/information is accurate and complete.
- Communicate appropriate instructions to patients.
- Check Medical Necessity on assigned scheduled procedures for Medicare patients. Follow departmental process established for ABN’s.
- Review schedule to ensure that an appropriate time is available and ensure all information is accurate.
- Spells and use medical terminology accurately.
- Ensure procedures requiring authorization prior to scheduling is obtained.
- Anticipates conflicts in scheduling examinations, notifying management for assistance.
- Performs all other tasks/responsibilities as necessary.
