Role Overview
The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission-critical DoD network operations.
Key Responsibilities:
Create, update, and manage incident tickets using ServiceNow.
-Monitor network events, alarms, and element management failures in real time across multiple monitoring tools.
-Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues.
-Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment.
-Identify failed network elements, including systems, hardware, software, circuits, and facilities.
-Coordinate with internal teams, customers, government stakeholders, and service providers to restore network services.
-Verify service restoration after customer-initiated tickets are resolved.
-Support network/service restoration, reroutes, normalization of circuits, and outage/degradation tracking.
-Document reroutes and service-impacting actions in the CMDB.
-Provide updates on outages, degradations, and incident tickets until resolution or path to resolution is documented.
-Provide 24/7/365 sustainment support for outages, degradations, and Tier 1/Tier 2 operational issues.
-Escalate incidents between Tier I and Tier II, including fault escalation, customer coordination, communications, ticket updates, and status reporting.
-Provide timely situational awareness to leadership and impacted communities using approved communication methods.
-Work directly with shift leads and O&M leadership for operational guidance.
-Support training, SOP improvement, tool usage, and knowledge sharing across the O&M team.
-Provide technical advice to peers and customers to help resolve complex network issues.
-Demonstrate proficiency across DISN technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching.
Requirements
Required Qualifications:
U.S. citizenship required.
Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
Ability to work in a rotating 24/7/365 operational environment.
High school diploma and 2–4 years of relevant experience.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.
General understanding of transport and IP network topologies.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.
Experience working in a NOC, transport, IP, cyber transport, or network sustainment environment.
Familiarity with ServiceNow or similar incident management platforms.
Experience coordinating with customers, government stakeholders, service providers, and technical teams during outages or degradations.
Experience with circuit reroutes, outage normalization, SLA tracking, CMDB updates, and service restoration documentation.
Benefits
Core Benefits:
-Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
-Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
-Payroll: Paid Bi-Monthly.
-401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
-Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
-UNITED HEALTHCARE PPO, extensive national coverage.
-INCLUDES: Medical/Dental/Vision/HSA.
-Eligible on the first of the month, immediately after the start date.
-Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
-Training & Career Development Reimbursement of Tuition and training needed to support career development.
-$150 monthly reimbursement contribution paid monthly towards parking expenses.
-Receipts must be submitted by the close of business on the 25th of each month.
-Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
