Who we are:
Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.
Job Overview:
As Maintenance Technician 2, you will be responsible for completing a variety of hands-on maintenance and repair tasks across the property, with a strong emphasis on accountability, quality workmanship, and legendary customer service. This role is focused on executing maintenance work, responding to service requests, and supporting overall property operations. You will work closely with the onsite team but will not have supervisory or vendor management responsibilities.
Essential Functions Include but are not limited to:
Accountability
- Complete assigned maintenance tasks accurately, efficiently, and within expected timeframes
- Document work performed, parts used, and time spent in the maintenance system
- Follow established maintenance schedules and prioritize work orders based on urgency and resident needs
Legendary Customer Service
- Respond to resident maintenance requests in a courteous, professional, and timely manner
- Communicate clearly with residents regarding repairs, timelines, and completed work
- Maintain a positive, service-oriented attitude when interacting with residents and team members or foster a positive, active and collaborative relationship with residents, neighboring properties, and work associates.
Maintenance & Repairs
- Perform routine and corrective maintenance, including plumbing repairs, electrical troubleshooting,
- HVAC maintenance, and appliance repair
- Perform general carpentry work such as drywall repairs, countertops/cabinet repairs, finish carpentry, handing doors/lock repairs, and window and glass.
- Conduct preventive maintenance inspections to identify and address issues proactively
- Follow all safety procedures and company standards
Property Upkeep
- Assist with maintaining the overall cleanliness, safety, and appearance of the property
- Identify and report safety hazards, building issues, or code concerns to leadership
- Perform regular inspections of building systems, equipment, and common areas
Qualifications:
- High school diploma or equivalent; additional technical certifications or training preferred; CAMT, Type II EPA 608, CPO
- Minimum of 2 years of experience in apartment maintenance or a related field.
- Strong technical skills with the ability to troubleshoot and repair common maintenance issues.
- Ability to perform and understand basic office equipment: computer knowledge, Yardi or similar, Outlook, key control systems
- Excellent customer service skills with a commitment to delivering legendary service to residents and associates.
- Ability to work independently and as part of a team in a fast-paced environment.
- Availability to work evenings, weekends, and on-call as needed.
- This role requires regular travel between assigned communities.
- Must possess a valid driver’s license, maintain current auto insurance, and have reliable transportation.
Physical Requirements
- Ability to walk, stand, and move for extended periods.
- Ability to climb stairs, ladders, and navigate multi-level buildings.
- Ability to work in various environments, including offices, mechanical rooms, attics, crawl spaces, outdoor property grounds, and active construction or renovation sites.
- Ability to lift or move items up to 25–50 lbs occasionally.
- Ability to perform hands-on maintenance tasks, including bending, kneeling, reaching, twisting, and working in confined spaces.
- Ability to safely use hand tools, power tools, testing meters, and maintenance equipment for inspections and troubleshooting.
- Ability to tolerate exposure to varying weather conditions, dust, noise, chemicals, and HVAC/mechanical environments.
- Ability to communicate clearly and effectively in person, over the phone, and during meetings and trainings.
- Ability to use computers, tablets, mobile devices, and standard office equipment.
- Must maintain company standards in dress and appearance per uniform policy for maintenance.
Benefits and Perks:
- Medical, Dental, and Vision insurance (eligible after 60 days)
- MetLife Supplemental Insurance options
- Employee Assistance Program (legal, financial, and counseling services)
- 401(k) plan (after 90 days)
- Long-Term and Short-Term Disability options
- 15 PTO days, 8 paid holidays, and 1 floating holiday
- ORCA card
- Wellness program and e-learning platform for ongoing development
The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.
