Location:
MedellÃn, Colombia
Work Model:
Full-Time | Onsite (Work from Office
Only)
Employment Type:
Immediate Joiners Preferred
Department:
Healthcare IT / Application Support
Position Overview
We
are seeking an experienced and technically strong
Healthcare Applications
Support Analyst
with prior experience supporting
U.S. healthcare clients
,
EMR/EHR platforms, and clinical workflows.
This
role is based in our
MedellÃn, Colombia office (onsite full-time)
and
requires hands-on production support experience, strong troubleshooting skills,
and familiarity with U.S. healthcare operations. The ideal candidate can join
immediately and is comfortable working in a fast-paced, client-facing support
environment.
Key Responsibilities
Production & Application Support
-
Provide Tier 2/Tier 3 support for EMR/EHR systems
used by U.S. healthcare providers.
-
Troubleshoot application, interface, workflow, and
user access issues.
-
Perform root cause analysis and resolve incidents
within defined SLAs.
-
Support system upgrades, patches, and
configuration changes.
EMR/EHR & Clinical Workflow Support
-
Support platforms such as Epic, Cerner,
Allscripts, Athenahealth, Meditech, or similar.
-
Assist with user provisioning, role configuration,
and access control.
-
Understand clinical workflows including
scheduling, billing, documentation, orders, and patient records.
-
Collaborate with clinical and operational
stakeholders to resolve system-related challenges.
Technical Troubleshooting & Integration
-
Analyze HL7 interfaces, data feeds, and system
integrations.
-
Work with APIs, database queries (SQL), and
application logs for troubleshooting.
-
Coordinate with integration teams and vendors to
resolve data/interface issues.
-
Support reporting and data validation activities.
Compliance & Documentation
-
Ensure adherence to HIPAA and U.S. healthcare data
security regulations.
-
Maintain documentation of issues, resolutions, and
knowledge base updates.
-
Participate in audit support and access reviews
when required.
Client & Stakeholder Communication
-
Communicate effectively with U.S.-based healthcare
clients.
-
Provide timely updates and manage incident
escalations.
-
Work in alignment with U.S. time zones as needed.
Requirements
Required Qualifications
-
3–6+ years of experience supporting U.S.
healthcare clients.
-
Strong understanding of U.S. healthcare workflows
and terminology.
-
Experience with:
-
Health EMR or similar application knowledge
-
Application logs and incident management tools
-
Experience working in a production support
environment with SLAs.
-
Strong written and verbal English communication
skills.
Preferred Qualifications
-
Experience in US healthcare
-
Experience in EMR and EHRs
Key Competencies
-
Strong analytical and troubleshooting skills
-
Client-focused mindset
-
Ability to handle high-volume support cases
-
Detail-oriented and process-driven
-
Comfortable working in a structured onsite
environment
Work Requirements
-
Full-time onsite role in MedellÃn, Colombia.
-
Must be willing to work from the office daily.
-
Immediate availability strongly preferred.
-
Ability to align work schedule with U.S.
healthcare client time zones.
