About the Role
We are looking for a highly articulate, tech-savvy
Customer
Support Analyst
to join our growing team in MedellÃn. This role is ideal
for someone with excellent spoken and written English who is passionate about
technology and eager to learn the U.S. healthcare ecosystem.
You will serve as a key point of contact for patients and
healthcare providers, helping them navigate our platform, resolve technical
issues, and ensure a seamless experience. Prior healthcare experience is a
plus—but not required. We value curiosity, communication skills, and the
ability to learn quickly.
What You’ll Do
-
Provide
high-quality technical and customer support
to U.S.-based patients
and healthcare users
-
Troubleshoot
platform issues and guide users step-by-step to resolution
-
Communicate
clearly and professionally in
fluent English (spoken and written)
-
Learn
and understand U.S. healthcare workflows, terminology, and compliance
basics
-
Document
support interactions and escalate complex issues when needed
-
Collaborate
with internal teams (product, engineering, operations) to improve user
experience
-
Deliver
a
white-glove support experience
with empathy and attention to
detail
Requirements
-
Excellent
English communication skills
(this is a must—clear, confident, and
professional)
-
1–3+
years of experience in
technical support, customer support, or help
desk roles
-
Strong
problem-solving skills and ability to learn new systems quickly
-
Comfortable
working with software platforms, troubleshooting, and user guidance
-
A
customer-first mindset with patience and professionalism
Nice to Have (but not required):
-
Experience
supporting
U.S. customers
-
Background
in
healthcare, medical systems, or health tech
-
Familiarity
with CRM or ticketing systems (Zendesk, Freshdesk, etc.)
