HR Shared Services Specialist (HR Operations & Payroll Support) - India

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

General Summary

RGA APAC HR is seeking an HR Operations team member who is passionate about service delivery and creating an exceptional employee experience. In this role, you will play a critical part in the HR Shared Services Center, ensuring smooth and efficient HR operations across the region. Your responsibilities will include managing end-to-end HR processes, overseeing payroll and benefits administration, and maintaining HR information systems with a strong focus on data accuracy and governance. You will also be involved in reviewing and improving transactional HR processes using lean principles to drive efficiency and compliance.

This position will support HR operational activities across India market, ensuring timely and accurate execution of payroll, benefits, and other HR services. In addition, you will contribute to continuous improvement initiatives, including the implementation of automation and digital solutions to enhance operational effectiveness. As part of our vision, you will help deliver a seamless employee experience, adapt to new ways of working, and collaborate closely with colleagues to enable RGA’s success.

Key Responsibilities

HR Shared Service Operations

• Professional delivery and flawless execution of HR transactions throughout the employment lifecycle and Operational HR task within our centralized Shared Service Model.

• Manage a variety of HR processes in accordance / compliance with India policies and local regulations.

• Enhance the control in the process and system execution for any transaction task.

• Ensure the Highest Data Quality and Integrity for any transaction in Workday System

Payroll & Benefits

• Administer employee benefits programs, including onboarding of new hires, annual renewals of group insurance, EWAP, GMC top‑ups, and ongoing employee communications.

• Act as the primary point of contact for employee queries related to benefits, payroll, PF, hospitalization, OPD, and related grievances.

• Manage end‑to‑end payroll operations, including collection of payroll inputs, monthly processing, disbursement, full and final settlements, and year‑end activities.

• Coordinate with payroll vendors and internal teams to resolve payroll inputs, billing queries, statutory payments, and one‑time service payments.

• Ensure compliance with local labor and statutory requirements, including preparation and submission of monthly, half‑yearly, and annual statutory filings and returns.

• Maintain statutory records, mandatory workplace displays, POSH governance activities, and updates to HR policies, handbooks, and HR systems.

• Support global mobility activities, including expatriate hiring, shadow payroll coordination, and data provision to external tax advisors.

• Perform payroll and benefits reconciliations, including CTC reconciliation, one‑time payment validation, and support for audits and internal controls.

Customer Centricity

• Manage and coordinate employee inquiries within SLA.  Work together with HRBPs and COEs to resolve complex queries and propose solutions

• Guide employees and managers in using Workday and other HR systems facilitating technology adoption. This is included the change management initiative that will impacting the audiences in the market.

• Champion the point of contact for HR & Payroll Operations between the stakeholder and COEs to execute strategy and other initiatives where is applicable

Continuous Improvement

• This role aims to streamline HR and Payroll Operations, improve efficiency, and enhance the overall employee experience by delivering consistent and accurate HR services to the organization.

• Optimization and Enhancement Workday Human resources management system – Requires a blend of project management skills, HR Domain Knowledge, and expertise in the Workday Platform to support on this responsibility

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Finance, Accounting, or related field.

• Minimum 5 years experience in HR Operations / Shared Services/Payroll/Benefits.

• Experience working in a multinational or regional shared services environment is preferred.

Technical & Functional Skills

• Strong working knowledge of HR processes across the employee lifecycle.

• Practical understanding of payroll and benefits concepts, statutory requirements, and data dependencies.

• Experience using HRIS systems (Workday strongly preferred); payroll system exposure is an advantage.

• Strong data management and validation skills with high attention to detail.

Core Competencies

• Customer‑focused mindset with a passion for service excellence.

• Strong analytical and problem‑solving skills.

• Ability to manage multiple priorities in a fast‑paced environment.

• Excellent communication and stakeholder management skills.

• High level of integrity, discretion, and confidentiality.

• Ability to work independently and collaborate effectively across functions and geographies.

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.