EntryFull TimeEN
About us
As part of a global company, Tunstall is the market leader of telecare solutions. Tunstall's assistive technologies aid people with additional needs to maintain their independence, confidence and the ability to live safely in the place of their choice. Our Australian and New Zealand teams provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families with our emergency medical devices and 24/7 call centre support.
What there is
That feel-good feeling to help people who need it
Great training and onboarding to the team
Amazing and supportive leaders
Secure a full-time role that is worked during business hours
Responsibilities
Be a primary point of contact (via phone and email) for non-urgent product and service enquiries
Ascertain the nature of client requests and address them accordingly
Process installations of new medical alarm units and devices that are connected to our Emergency Response Centre
Respond to new and current client telephone calls and online enquiries
Provide first-level fault support and troubleshooting to clients experiencing alarm issues
Recommend the most suitable products, explaining how they work to existing and new clients
Update the client database to ensure that information is correct and general data entry
The successful candidate
Engaging 'people person' with the ability to demonstrate empathy and patience
Proven experience in customer service or sales
Excellent resilience and listening skills
Ability to think on your feet and make decisions
Computer-literate with the ability to pick up new systems quickly
Superb phone manner and attention to detail with written communications
Have a positive, team-player mindset
Why join Tunstall?
We offer a range of benefits to support your success and wellbeing:
Above Award pay
Free onsite gym and coffee machine
Fun cultural team events and recognition
Company-paid employee wellbeing counselling, plus perks and discounts
Training opportunities in a performance for purpose company
Free parking (onsite and nearby)
Diversity and Inclusion
At Tunstall, we’re proud to champion diversity in backgrounds, experiences, and perspectives. We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, abilities and lived experiences.
Ready to Apply?
You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy, by covering the cost of required checks once you’ve got the role for your Police Check and NDIS Worker Check.
If you want a role with real purpose, APPLY NOW and join a team where every call matters.
