Professional Services Software Engineer

We’re building the AI-driven future of customer success, from retention to growth!

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. 

About This Role:

We’re looking for a full-time Professional Services Software Engineer to join our Professional Services team  reporting to the Software Engineer. This role is a hybrid role based out of our Poland  location. 

In this role, you’ll play a key role in delivering high-impact, customer-facing experiences within Gainsight Professional Services by building and implementing scalable solutions across Skilljar and Community using full-stack development and AI-assisted workflows. This is a great opportunity for someone who thrives in a fast-paced, cross-functional environment and enjoys working with teams like Solutions Architects, Developers, and Product. The ideal candidate brings strong skills in full-stack development, SaaS integrations, and modern front-end technologies.

What You'll Do: 

• Develop and maintain front-end components for Skilljar and Community custom themes, including layouts, navigation, and reusable UI patterns.

• Own the front-end implementation of customer learning sites. You are not expected to create designs from scratch, but must be able to read and interpret Figma files and translate them into pixel-accurate implementations. AI-assisted design generation may be used as part of the workflow.

• Implement, test, and deploy code following Gainsight’s GitHub workflow, ensuring accessibility, performance, and security standards.

• Collaborate cross-functionally with project managers, solutions engineers, and designers to deliver customer-specific UI requirements.

• Support live customer environments by handling pull requests, performing QA, and resolving issues within SLA. Coverage during EMEA daytime hours is expected given the team’s Poland presence.

• Integrate front-end logic with APIs, webhooks, and data systems (Salesforce, CRM, SSO, Gainsight) to support end-to-end functionality. This includes configuring MCP-based tool integrations and webhook-driven event pipelines.

• Execute and automate data migrations for customers onboarding to or transitioning between platforms (e.g., Northpass to Skilljar). This includes scripting bulk imports, validating data integrity, resolving record conflicts, and building reusable migration tooling to reduce effort on future engagements.

• Contribute to a shared component library that drives reuse and lowers delivery cost across Professional Services engagements.

• Continuously improve delivery processes, identify repeatable patterns, and document technical learnings. Actively contribute to the team’s AI-enabled delivery initiative, including agentic QA tooling and AI-assisted code generation.
   

This role may require occasional travel (up to 10%) for team meetings, training, or company events.

What We're Looking For: 

• 2 - 4 years of hands-on experience in Professional Services, Enterprise product implementation, or a related field; SaaS experience is highly preferred.

• 2 - 4 years of practical experience with JavaScript/TypeScript, HTML, and CSS. Comfort with at least one modern JS framework is expected; the team uses Vue (Skilljar) and React (Community Cloud) depending on the engagement.

• Proficiency in Python is required, with hands-on experience in Django or a comparable web framework. A solid grasp of Object-Oriented Programming (OOP) principles is a must. This role spans front-end and data engineering, so comfort writing backend scripts, ETL logic, data migration pipelines, and REST API integrations is expected alongside your front-end work.

• Solid technical skills and aptitude - CRM, databases, data integration processes, Salesforce and various SaaS platforms are considered relevant.

• Solid understanding of REST APIs and webhooks. Working knowledge of MCP (Model Context Protocol) and agentic tool integration patterns is required. Experience with Claude Code, Cursor, or similar AI coding tools must be demonstrated, not just familiarity.

• In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies

• Comfort working as a full-stack generalist across front-end UI (Vue / React), backend (Django), and data engineering. You'll juggle multiple active client projects simultaneously.

Nice-to-have skills:

• Strong customer-facing communication skills. You will work directly with enterprise clients to gather requirements, present solutions, and manage expectations across active engagements. Clear written and verbal communication in English is required.

• Familiarity with LMS or community platforms (Skilljar, Docebo, Northpass, Higher Logic, Community Cloud) or the broader customer education and digital community domain

• Hands-on experience with Vue.js or React; familiarity with both is a strong plus given the team works across Skilljar (Vue) and Community Cloud (React). Experience with Webpack-based build tooling or multi-tenant theming systems is also valued.

• Accessibility standards experience (WCAG 2.1 AA) across both desktop and mobile; ability to audit and remediate contrast, keyboard navigation, screen reader compatibility, and responsive layout issues

• Mobile-responsive development or progressive web app (PWA) experience
   

Why You’ll Love It Here:

Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. 

• We offer a comprehensive benefits package including premium private medical care with priority appointments, Multisport Cards to support your physical well-being, and flexible remote work options. Partners can be included in both health and wellness programs. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. 

If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.