About the Team
Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.
As an Ecommerce Content Policy and Programme Manager, you will formulate, apply, and communicate our Ecommerce content policies. With your language, country and cultural perspectives, you can effectively localise policies to deal with country-specific trends, while being aligned with company principles. You have strong research, risk discovery, and critical analysis acumen, and will analyse metrics, surface emergent risks in the market, and drive operational optimisation to improve users' live-shopping experience. Candidates should have experience taking projects from 0 to 1 and are able to drive effective partnerships with cross-functional teams to align on common goals. You have the ability to shuttle from policy to effective implementation, and can make and implement nuanced policy decisions. You should embrace TikTok's Bytestyles.
Responsibilities
1. Research, craft, and implement live-selling content policies that account for the needs of a country while balancing against company principles and goals.
2. Manage go-to-market to ensure effective implementation across Asia Pacific and policy and project outcomes are met.
3. Analyse data to measure, identify, mitigate, and monitor risks to raise the overall ecommerce content ecosystem quality and personalised recommendations. Develop and implement new signals, metrics and engage in risk discovery – to identify new content quality and abuse trends and develop policies to address them.
4. Engage cross-functional stakeholders to consolidate, pre-empt and analyse content and creator pain points; derive and implement action plans and operational workflows to resolve them.
5. Develop, launch and implement new policies and operational workflows – in collaboration with cross-functional teams like Engineering, Operations, Moderation, Product, and Business teams – to enhance large-scale automation, risk detection and mitigation, as well as quality assurance and improvements.
6. Develop and implement feedback loops and operational workflows to ensure the day-to-day quality of launches and implementation.
7. Implement and review dashboards and cases as needed, to ensure day-to-day ecosystem health. Act as an escalation point of contact and manage internal communications on all Ecommerce content policy issues.
