Business Development Manager.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

• University Graduate

• Excellent people management skills.

• 10+ years’ experience in similar work environment in supervisory position (at least 3 years in managing people).

• Has strong Sales and customer focus and ability to think creatively and work under pressure.

• Excellent presentation skills.

• Good team player with result driven attitude.

• Business sensitive

• Adaptable and versatile.

• Retail banking sales management skills

• Networking skills to engage with and work with internal and external stakeholders.

• Knowledge of Microsoft Office, CRM, and Bank Systems

Ability to delivery against stretched targets and timelines while undertaking multiple projects

• To manage the team of BDO/ EC and ensure that all activities are directed to meeting sales targets.
• To develop and implement sales strategies and objectives as well as set challenging sales target and ensure that these targets are achieved.
• To maintain service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as human resources.

• Directly responsible for all sales KPIs / KPAs delivery. Moreover, to ensure all sales teams meet assigned targets along with growing the portfolio through cross sell in line with bank's SLAs, service quality and controls.

• Liaise between team and business to ensure achieving assigned goals / targets in line with bank’s policies and regulations.

• Business Development in coordination with Product Team to ensure optimal profit for the organization by acquiring new clients and tapping into existing clients (Upsell, Cross-Sell).

• Ensure adequate data availability in coordination with BIU Team on monthly basis for all Sales activities.

• Performance management on daily/weekly/monthly basis to ensure maximum productivity.

• Ensure proper Head count management and hiring plan as per yearly budget.

• Lead analysis to provide constructive feedback on quality of Leads received via various channels through firsthand observations to improve Sales and generate good Leads.

• Assisting offshore Teams in mandatory document collection timely.

• SLA/Process management

• Timely SOP reviews and update in coordination with DBC Governance Team.

• To develop and maintain optimum level of service quality and internal customer by ensuring TAT is achieved as per agreed SLAs to avoid customer complaints.

• Ensuring all activities are performed within the Governance framework

To work with business partners/channels, stakeholders across segments to identify business opportunities improve products and propositions and enhance pre and post sales experience for the