

Market Orchestration & Execution Coordination (Primary Focus)
Coordinate and structure CMD activities across the global PULSE program and local market organizations involved in CMD execution
Align and track timelines, milestones, and cross-market dependencies
Support market structuring and clustering approaches to enable scalable execution
Prepare and support market mobilization and communication activities
Structure, maintain, and prioritize country-level CMD backlogs (e.g., via JIRA)
Ensure transparent progress tracking and reporting across markets
Support alignment and sign-off processes with local stakeholders and data owners
Identify risks and dependencies and support escalation and resolution
Act as a central coordination layer while execution remains with local market organizations
Governance, Process & Business Rule Enablement
Support the setup and operation of CMD governance structures
Contribute to the implementation of global CMD standards and data quality criteria
Support definition and documentation of business rules (e.g., validation, enrichment, survivorship logic)
Contribute to the design and continuous improvement of CMD processes (e.g., creation, update, deduplication)
Assist in developing and maintaining Standard Operating Procedures (SOPs)
Facilitate global–local governance alignment, including preparation of escalation topics
Data Quality & Execution Support
Track and report on data quality KPIs and support issue resolution across markets
Support and coordinate data cleansing and migration activities
Ensure follow-up on data quality issues and remediation actions
Contribute to continuous improvement of CMD execution and governance processes
Stakeholder Collaboration
Work closely with the Global Customer Master Data Governance Lead and key stakeholders across the PULSE program
Coordinate with global functions, local market teams, and IT
Facilitate alignment across functions such as Sales, Marketing, Pricing, and Compliance
Prepare and deliver status updates, reports, and governance materials
Support governance forums with structured input and documentation, and ensure alignment with existing data governance bodies
Collaborate with IT to support implementation in CRM (e.g., Salesforce) and MDM (e.g., SAP MDG) environments
Use tools such as JIRA and Confluence for backlog tracking, documentation, and collaboration
Bachelor’s degree in Business Administration, Marketing, Information Systems, or related field. Master’s degree or PhD preferred.
At least 4 years of experience in Data Governance, CRM/MDM environments, or global Rollout/Implementation (CRM/SAP) programs
Experience with CRM (e.g., Salesforce) and/or MDM solutions (e.g., SAP MDG) is a plus
Strong understanding of commercial processes (Sales, Marketing, and Service) in Life Sciences or Healthcare.
Demonstrated expertise in master data management, including data cleansing and data migration processes.
Proven experience in project coordination, multi-market environments, or cross-functional initiatives
Strong organizational and coordination skills, with the ability to manage multiple stakeholders and dependencies in parallel
Excellent communication and stakeholder management skills in a global, cross-functional environment
Structured, analytical, and detail-oriented working style with a focus on transparency and execution tracking
Fluency in English required; intercultural experience is a plus.