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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!
The Manager Store Lifecycle provides critical leadership for delivering end-to-end store lifecycle initiatives (openings, closures,
remodels/renovations, repositions), partnering with Brand Operations and other business partners to deliver on-time execution, store readiness, and transference results (50% of sales/customers from closed stores to designated referral stores, including cross-brand referrals where necessary).
Strategic Project & Cross-Functional Leadership
- Manages lifecycle projects from kickoff through completion; drives timelines, decisions, and readiness with minimal disruption, increasing the customer and team member experience.
- Manages lifecycle projects from kickoff through completion; drives timelines, decisions, and readiness with minimal disruption, increasing the customer and team member experience.
- Aligns scope, roles, and dependencies across multiple business partners.
- Partners cross-functionally across Brand Operations, Field Leadership, Real Estate, Procurement, IT, Merchandising, Marketing, Finance, HR, Loss Prevention, Distribution, Inventory Control, Digital, and other business partners.
- Builds and manages integrated project and communication plans.
- Provides concise status updates, manages risks and issues, and escalates concerns in a timely manner.
- Leads and/or attends cross-functional meetings (Real Estate, Store Planning/Design, Repair & Maintenance, Visual Merchandising, Marketing, Procurement, Finance, HR, Loss Prevention, Distribution, and others) as a subject matter expert representing and delivering a field operations point of view to execute company initiatives successfully.
Lifecycle Execution
- Leads end-to-end field execution strategy for store opening/reopening readiness meetings with district managers and store managers (playbooks, checklists, training, merchandising, technology, signage, supplies, etc.) and ensures readiness and successful brand operations go-live, providing hypercare throughout the project.
- Establishes the lifecycle operating cadence (kickoffs, readiness checkpoints, pre-construction calls, go/no-go reviews, post-event retrospectives) and ensures cross-functional accountability to milestones.
- Approves lifecycle readiness standards and collateral (playbooks, checklists, field communications, toolkits), ensuring accuracy, alignment, and adoption across field leadership and stores.
- Responsible for field-facing change management approach for lifecycle events; ensures communications are clear, timely, and tailored to impacted audiences (field leaders, store teams, business partners).
- Oversees store closure execution (permanent, emergency, temporary), including team member and customer communications, inventory/asset disposition, utilities/security, and final-condition requirements; partners with brand district managers to mitigate risk, escalate issues, and drive timely reopening once operational steps are complete.
- Manages operational execution for remodels/renovations/repositions (phasing, temporary closures, safety, customer flow, labor, and change management) for field operations implementation.
- Reviews performance and readiness reporting; makes decisions and escalations based on risks, trends, and exceptions; directs corrective actions to improve speed and consistency.
Transference, Performance & Continuous Improvement
- Leads transference strategy and partners with Brand Operations and business partners to deliver results to achieve 50% transference.
- Manages creation, implementation and updates of transference playbooks with Brand Operations, Marketing, Merchandising, Clienteling, Loyalty, Real Estate, Enterprise Analytics and other business partners.
- Enables cross-brand operational support as needed, including review of communications content and selection of referral stores in other brands.
- Leverages KPIs to identify actionable insights that drive transference and store construction project goals.
- Owns distribution of reporting, captures lessons learned, and drives process/template improvements; coordinates business partner activities to ensure quality execution.
- Establishes a structured methodology for change management activities that drive continuous improvement from process and execution gaps.
- Optimizes strategies and execution to support customer and sales transference results.
Qualifications
- Bachelor’s degree in Business or related field (equivalent work experience considered).
- 5+ years in retail operations, including cross-functional relationships. (Signet store experience preferred.)
- 2+ years leading store-impacting projects, including operational rollouts, with on-time delivery desired.
- Influential leader with strong project management, change management, organizational and communication skills.
- Ability to manage multiple priorities and deadlines while working in an ambiguous and fast-paced environment.
- Analytical and outcome-oriented; able to track KPIs (e.g., retention/transference, conversion) to identify actionable insights that are executed to drive corrective actions and achieve goals.
- Intermediate to advanced proficiency in Microsoft 365, project tracking tools, and core store/customer systems (POS, Workday, Tableau, SRT, Clienteling, etc.).
The salary range for this opportunity is $70,000-95,000. Base pay offered may vary depending on geographic region, internal equity, job related knowledge, skills and experience, among other factors.
