MBA Program Manager

Esade is a global academic institution with strong ties to the business world, renowned for the quality of its education, its international reach, and its clear focus on the comprehensive development of individuals.

Do Good Do Better is our identity, and we build it through the following values:

• Integrity

• Diversity

• Sensitivity

• Contribution to the common good

• Justice and sustainability

Based on these pillars, we work with a methodology whose mission is the comprehensive education of competent and socially responsible professionals. That is why we promote inclusive leadership, academic innovation, technology, and solidarity.

If you want to be part of an organization like Esade, read the description below:

Main responsibilities:

Our Program Managers perform a wide range of duties, including the following:

• Ensure that program activities operate within ESADE’s policies, regulations of the program plus academic and professional standards

• Plan the delivery of the overall program and its activities in accordance with the mission and the goals of the organization:

  • Coordinate with professors to establish schedules of core and electives courses

  • Enter the schedules in the system in a timely manner and provide the information to all stakeholders via the appropriate communication channels

  • Maintaining program schedules throughout the year and communicate changes to all stakeholders in a timely manner

• Develop short and medium term goals and implement measures to achieve the successful outcome of the program in collaboration with the Program Director

• Liaise with other Program Managers to ensure the effective and efficient program delivery

• Assist in the day-to-day administrative activities of the program

• Develop forms and records to document program activities

• Ensuring the effective use of resources in relation to the support, guidance, academic development of students, fulfilling the policies and procedures of the ESADE MBA

• Support the collection and maintenance of records on current, former and future students of the program

• Ensure the accuracy of the current MBA students’ records

• Provide resolution for problems faced by the stakeholders and ensure satisfaction of their needs

• Ensure effective communication with stakeholders via appropriate channels: current, former and future students, faculty, staff and Program Direction

• Assume direct responsibility for responding effectively to student complaints

• Ensure that provided information is updated, accessible and consistent

• Lead the organization and delivery of all commencement activities related to MBA students:

  • Welcome Pack and first contact with new MBA students & incoming exchange students

  • Welcome & Orientation week for new MBA students & information sessions for incoming exchange students, emphasizing the social contract and “setting the tone”

  • Presence in class, especially at the beginning of each term to address doubts

• Lead the organization and communication of the end-of-program activities: Graduation and Family Day

• Looking after the exchange program:

  • Maintaining the existing relationships with the partner schools

  • Reaching exchange agreements for each academic year

  • Assistance in the needs of the incoming students (registration, paperwork, schedule…)

Guidance in the outgoing students process (application, paperwork, liaise with the exchange school…)

Compromiso y responsabilidad en la Privacidad y en la Seguridad de la información de ESADE.

Requirements for the position:

• Advanced Relevant Bachelor’s Degree (Tourism, Marketing, Business Administration…) will be valued.

• Highly-organized, attention to detail, teamplayer, ability to prioritize across multiple projects, excellent communication skills (both written and verbal). Previous experience: 2-3 years of related experience in fields such as education or customer service.

• Languages: English proficiency is a must, Spanish/Catalan knowledge will be appreciated

• IT knowledge: Previous knowledge of PeopleSoft Campus and SalesForce will be a plus

What we offer:

Holidays & Free time: More than 35 working days of holidays.

Professional Development Opportunities: Free access to platforms with first level digital content.

Positive Working Environment: A high-collaborative and dynamic environment where the well-being is our top priority.

Conciliation:

• 2 days of remote working policy

• Flexible working days.

• You will enjoy intensive working hours all Fridays of the year, Christmas time, Easter Week and the whole months of July and August.

Other social benefits:

• Pension plan.

• Attractive discounts on training programs for both employees and their inmediate family.

• Great discounts at the campus restaurant.

• Exclusive discounts.

• Company - subsidized parking

Commitment to Diversity and Inclusion

At ESADE, we are committed to diversity and provide equal professional opportunities to everyone. We foster inclusive learning and consider talent a key factor in promoting diversity. For this reason, applications from individuals with diverse abilities will be particularly valued.

We inform you that the Fundació ESADE, as the data controller, will process your data for the purpose of managing your application. Interested parties may exercise their rights to access, rectify, and delete data, as well as request that the processing of their personal data be limited, object to it, request data portability, avoid being subject to individual automated decisions when applicable, and withdraw consent at any time by contacting the Data Protection Officer at the address Av. Pedralbes, 60-62, 08034 Barcelona, and including a copy of a document that verifies their identity (DNI/NIE).

Additional and detailed information about Data Protection can be found here: https://www.esade.edu/es/proteccion-datos.