Senior Process Manager

Job Title: Campaign Operations resource to support campaign streamlining, execution, and data operations for a major banking client. This role will sit at the intersection of campaign management, workflow optimisation, stakeholder coordination, and data operations.

 The person should be able to bring more structure to campaign processes, work across business and analytics teams, and help drive more efficient execution across both ongoing and new campaign initiatives. This is a techno-functional role requiring strong project management capability, sound understanding of data processes, and the ability to work with multiple stakeholders in a complex environment.

Key Responsibilities

• Lead the streamlining, implementation, and management of end-to-end campaign processes across multiple workstreams

• Drive better structure, governance, and consistency across campaign workflows

• Identify bottlenecks, gaps, and inefficiencies, and recommend improvements to improve turnaround time and execution quality

• Support both BAU / lifecycle campaigns and new campaign / program initiatives

• Work with business, platform, and analytics teams to align requirements and drive execution

• Bring strong oversight across timelines, dependencies, ownership, and escalations

• Apply knowledge of data querying, best practices, and automation opportunities to improve data and campaign processes

• Help drive stronger operational discipline, documentation, and governance across the workflow

Qualifications & Skills

• Bachelor’s degree in Data Analytics, Information Systems, Business, Marketing Operations, or a related field

• 5-8 years of relevant experience across campaign operations, marketing operations, data operations, project management, or related functions

• Strong techno-functional background with the ability to bridge business and analytics teams

• Good understanding of campaign workflows, execution processes, and process optimisation

• Proficiency in data querying and analysis, with familiarity in data management / warehousing concepts

• Strong stakeholder management skills, including the ability to push actions, manage resistance, and escalate where needed

• Strong project management capability across multiple workstreams and priorities

• Able to work independently and bring structure in a complex, matrixed environment