Credit Manager

Description

Tiger is seeking an experienced Credit Manager to be responsible for safeguarding company assets by evaluating customer creditworthiness, optimizing accounts receivable performance, and implementing best-in-class credit and collections processes.

Some key responsibilities include:

· Evaluate the creditworthiness of new and existing customers using financial analysis, credit bureau data (e.g., CreditSafe, Equifax), trade references, and internal payment history.

· Establish and maintain appropriate credit limits and payment terms based on risk profile, customer segment (dealer, commercial, residential), and contractual agreements.

· Continuously monitor customer credit exposure and proactively adjust limits or terms based on changing financial conditions or market risk.

· Assess industry-specific risks, including fuel price volatility, seasonality, and dealer margin pressures, and incorporate into credit decisions.

· Help design and implement structured collection strategies, including dunning schedules, delivery holds, COD conversions, and account suspension protocols.

· Monitor AR aging trends and key metrics (DSO, past due %, bad debt expense) and drive continuous improvement initiatives.

· Performs customer account analysis and reconciliations on a routine basis, identifying and correcting errors as noted; recommend actions by interpreting customer performance and account data.

· Lead collection efforts on high-risk and escalated accounts, negotiating payment plans while protecting company interests.

· Partner with billing and cash application teams to resolve disputes, short pays, and misapplied payments efficiently.

· Manage the end-to-end legal recovery process for delinquent accounts, including preparation and submission of claims through appropriate court systems (e.g., small claims, district, or circuit courts).

· Coordinate with legal counsel on filings, judgments, liens, and garnishments as necessary.

· Promote the “Tiger Way” and our cycle of success by building high quality relationships with employees, customers, and outside vendors.

· Perform other duties as required and assigned.

Requirements

· Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

· Professional certifications such as Certified Credit Executive (CCE) or  Certified Credit & Risk Analyst (CCRA) preferred 

· 5–8 years of progressive experience in credit, accounts receivable, or financial risk management roles

· Direct experience managing commercial and/or wholesale credit environments, preferably in fuel distribution, energy, logistics, or similarly high-volume, transactional industries

· Proven experience handling delinquent accounts through legal recovery processes, including court filings, judgments, liens, and coordination with legal counsel

· Excellent oral and written communication skills, with the ability to communicate financial information to customers and management.

· Proficiency with Microsoft Office Suite, especially Microsoft Excel 

· Passionate about quality work and delivering best-in-class “Tiger Way” customer service support. 

· Able to learn new technologies, quickly becoming the expert of a rapidly evolving set of technology needs.