JOB DESCRIPTION
The IT Intern will support the Information Technology operations within a manufacturing facility, assisting with day-to-day IT support, infrastructure maintenance, and continuous improvement initiatives that directly impact production, quality, and uptime. This role provides hands-on experience with plant systems, networking, endpoint management, and industrial IT environments.
Key Responsibilities:
IT Support and Operations
- Assist with Level 1 IT support for workstations, printers, Zebra devices, and shop-floor systems
- Support basic network connectivity troubleshooting
- Assist with user account and access requests
- Support incident resolution and escalate issues when appropriate
- Participate in daily operational tasks to maintain system uptime
Infrastructure and Networking
- Assist with switch port troubleshooting in Cisco or industrial switching environments
- Help validate connectivity for devices such as RFID readers, cameras, and production systems
- Understand VLAN concepts and basic network segmentation
- Help track IP and MAC relationships for connected devices
Shop Floor Systems Exposure
- Assist in supporting production systems such as MIRA, GSFS, and IPC
- Support labeling and scanning solutions
- Gain exposure to RFID tracking systems
- Understand impact of IT issues on production, quality, and traceability
Documentation and Continuous Improvement
- Create and maintain documentation for IT processes and configurations
- Assist in developing troubleshooting guides
- Identify recurring issues and propose improvements
- Support development of dashboards or reporting tools
Projects and Learning
- Participate in IT-related projects such as deployments and upgrades
- Assist with system rollouts and migrations
- Complete assigned technical training
- Apply learned skills to real-world tasks
Skills and Qualifications
Required
- Currently pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of Windows operating systems
- Basic networking knowledge including IP addressing
- Strong troubleshooting mindset
- Strong communication skills
- Ability to work in a fast-paced environment
Preferred
- Experience with scripting such as PowerShell or Python
- Exposure to networking technologies
- Basic knowledge of SQL or data analysis
- Interest in industrial IT environments
- Interest in automation and process improvement
What They Will Learn
- How IT supports production uptime and plant operations
- Real-world troubleshooting in a live manufacturing environment
- Networking and infrastructure fundamentals
- IT impact on quality, traceability, and delivery
Work Environment
- Onsite in a manufacturing facility
- Combination of office and shop-floor work
- Exposure to production systems and equipment
Success Criteria
- Ability to resolve basic IT issues independently
- Understanding of plant systems and IT impact
- Contribution to documentation and improvement initiatives
- Demonstration of learning and initiative
PRIMARY LOCATION
Bridgewater Interiors III
