Technical Team Leader

About the role

Kinetic IT is looking for a technical Team Leader to support a team of 20 technically diverse individuals who cover Networks, back up Storage, Linux, Azure etc. This position will be working onsite for 4 days a week in East Perth.
Working onsite you will support the Operations Manager and the other Team Leader in managing the team from a day to day perspective as well as having the technical expertise to support the team with enhancements and technical projects/BAU activities.

Responsibilities will include:
• Monitor and allocate team workload, including calls, tickets, and customer tasks, to meet service levels.
• Participate in technical meetings with the customers in order to provide feedback to crew on the technical requirements of the customer
• Drive enhancement with the team (sprint cycles)
• Have some input in the technology roadmap and its use
• Support team capacity management and provide operational guidance where needed.
• Perform quality assurance reviews on completed work and provide coaching/support.
• Act as an escalation point for customers and assist with issue resolution and client satisfaction.
• Contribute to people management activities
• Collaborate with other teams and leaders to ensure effective service delivery.
• Ensure compliance with company, customer, safety, and security policies and standards.
• Support operational resourcing and scheduling activities, including after-hours rosters, patching, and DR testing.
• Assist with project resource planning and delivery to maintain operational and project balance.
• Review change records and communications to ensure quality and stakeholder engagement.
• Coordinate technical resources and customer communications during major incidents.
• Support vendor engagement and escalation management where required.

What you’ll bring to the table:
• Prove track record in managing complex technical teams
• Technical knowledge to be able to provide the team with direction-
• Ability to work closely with the customer
• Exposure to enhancement cycles
• Mentoring teams
• Excellent communication and time management

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.
For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference
• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks- Access to our employee discounts platform, discounted gym membership and more.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.
You can learn more about our culture and crew online at https://kineticit.com.au/work-with-us/careers-at-kit/.

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