White Fox is a globally recognised fashion brand loved by babes and celebs worldwide.
Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.
We are looking for a full-time Customer Service Representative who has exceptional communication skills and a passion for the fashion industry to join our team located at our Rosebery office.
Main Responsibilities
- Communicating with customers & ensuring customer satisfaction on emails & live-chat
- Handle customer queries professionally, provide knowledgeable solutions and follow up as required
- Ensuring customer profiles & communication is documented
- Working with the returns team on processing returns & faulty replacements
- Provide backup and support to other Customer Service team members as/when requested
Requirements
- Previous customer service experience (either online or in-store)
- Strong organisational skills, ability to multi-task & show initiative
- Experience in a fast paced working environment
- Excellent communication skills
- Excellent attention to detail
- Strong grammar skills
- Comprehensive computer skills with an iMAC
Benefits
- Stunning new office located in Rosebery with on-site parking available
- Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
- Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
- Generous monthly clothing allowance plus ongoing staff discounts
- Regular team events and internal celebrations
- Long-term career growth opportunities within one of Australia’s fastest-growing fashion companies
