Ensure quality and timely service with high degree of responsiveness
Work with other internal teams in ensuring engagement goals are met
Educate clients on BreachLock capabilities and benefits
Manage client expectations and escalations
Ensure retention and satisfaction of all assigned clients with high NPS score
Help be the gatekeeper of quality for all deliverables.
Monitoring the delivery of active penetration tests through-out the lifecycle i.e., from kick-off to report delivery and retest
Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
Support junior resources to resolve escalations and offer general process guidance
Work with Cross Functional Teams to deliver pentesting as a service engagements
Participate in Practice development activities
Train other team members
Build best practices and scalable repeatable processes for Project management function
Requirements
Delhi NCR based and ability to work without additional sponsorship.
Experience in Cybersecurity, preferably in pentesting services company, preferably servicing enterprise clients
Familiarity with various pentesting methodologies
Consulting mindset / operates with a sense of urgency
3 to 7 years of relevant experience managing technical projects
Experience in customer & stakeholder management
Strong written and verbal communication skills
Detail oriented and analytical
Team player, effective communicator
Proven history as a team process expert and advisor to junior resources
