FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations and have set targets of providing solutions for zero-emissions mining by 2030 with our MissionZero program. We are building a new Global Business Center (GBC) in Monterrey. Our GBC in Monterrey will provide key services across our business including IT, Finance, HR, Customer Service, and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!
We are a globally, diverse, and multicultural organization with ~8,000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefits package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Your responsibilities
Improves customer service quality translate customer requirements into proposals and orders.
Take ownership of the end-to-end process and communicate with all stakeholders.
Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
Build good relations with customers, Customer Relations Representatives and colleagues overseas.
Communicate, handle, and organize parts and service cases within the organization.
Translate customer requirements into proposals and orders.
Drive export control.
Contribute to cross-team knowledge’s sharing of best practices.
Co-ordination with Purchase department or vendors directly for vendor offers.
Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
Ensuring quality & timeliness of proposal/Order deliverables.
Co-ordination with Engineering for product validation
Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
Handles claims, minimizing potential negative impact towards our customer.
Follows-up on Overdue receivables.
What you'll bring:
2-3 years of experience on sales or customer support
Advance English Skills and Intermediate Portuguese
Advance Excel Skills
We offer
A global network of supportive colleagues and growth opportunities
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.
FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit FLSmidth.com/careers
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
