SeniorFull TimeEN
We're on the lookout for our next VIP Account Manager for the Scandinavian market!
Reporting into the VIP Operations Team Leader, the role will be responsible for ensuring we retain our Scandinavian High Value Customer base and be a part of the wider Account Management Team. The aim is to ensure the best possible experience for High Value customers in Scandinavia. The position will suit an outgoing individual who will always put the customer first and proactively look for retention opportunities, all while ensuring we are going above and beyond from a Safer Gambling and regulatory perspective.
This key position will work with all departments where customer touchpoints exist, ensuring full compliance with every process. With support from the wider Account Management function, retention is the key KPI here, utilising both existing process from the business, as well as scope to introduce new, creative methods to retain this customer segment.
Responsibilities:
● Build exceptional relationships with our high value customer base
● Become an expert in resolving problems efficiently, utilising CX and other departments
● Feed into the future VIP Strategy, becoming the voice of the customers and striving for a player led experience.
● Proactively contact customers by phone, email, and chat to remove pain points in their activity, highlight safer gambling tools, fulfil AML obligations and gather feedback.
● Provide regular reporting on customer activity whether on an individual, brand or market level.
● Monitor key customer activity, identifying opportunities to improve their experience with the group.
● Plan and execute exciting campaigns to ensure competitiveness and a fair level of reward
● Utilise the Gift and Events Budget to reward players
About you:
So, you have been in the online gaming industry for a while and have experience with both the casino and sportsbook services. In your previous experience, you have worked with VIP enquiries and would like to become more of a specialist when dealing with our high value customer base.
You have shown positive interpersonal skills and can quickly build a rapport with high value players. Every player should be treated as a VIP and that is your mantra, and that is why you deliver the best customer service.
When it comes to communication you are confident and articulate well in both English and Swedish, Danish, or Norwegian. This is fine by you whether it’s on e-mail, phone, or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be.
Moreover, you are good at multitasking and prioritising. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Being target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; both monthly and quarterly ones to meet predetermined productivity, quality and service levels that ComeOn sets to reach top service!
So what can you expect from ComeOn as a place of work?
At ComeOn, we have adapted a Hybrid Work model which means that we offer our employees an option to pick their workstation for the day. Want to work from the office a few days a week and some days from home? That’s totally fine with us! ComeOn is known for their inviting and vibrant offices that offer creative areas for collaboration and desk set-ups designed for a Hybrid Work model. When you visit one of our offices you will always be welcomed by a friendly face that will take good care of you. It’s our curiosity that drives our innovative business forward and we work hard in a run together spirit and we always make sure to top it up by having fun! You will not regret picking ComeOn as your next place of work.
At ComeOn Group we value diversity and we take concrete action to ensure fairness in our recruitment process. We are committed to assess candidates on their merit without discriminating against any applicant for whatever reason that is protected by law. We truly value you, as you are.
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
