🟢 At Dev.Pro, we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive.
We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.
🟩 What's in it for you:
- Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
- Benefit from regular security awareness training to strengthen your security practices
- Execute complex operational tasks, from failover procedures to strategic maintenance
✅ Is that you?
- 2+ years of IT support and incident management experience, including triage, prioritization, and escalation
- Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
- Ability to navigate dashboards and perform log correlation
- Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
- Advanced English communication skills (written and verbal)
- Clear communication with technical teams and stakeholders during incident response
- Ability to manage multiple priorities in fast-paced environments
- Strong analytical and problem-solving skills with a methodical approach to troubleshooting
- Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
- Disciplined approach to following operational processes and maintaining 24/7 shift coverage
- Self-motivation with the ability to adapt and learn quickly
- Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)
Desirable:
- Experience with ServiceNow and/or Jira Service Management
- Experience using Slack or Microsoft Teams in a support environment
- Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
- Familiarity with AWS and Azure
- Familiarity with Kubernetes and Docker
- Exposure to PostgreSQL, MySQL, and Amazon RDS
- Familiarity with GitHub Actions, Bitbucket, and Amazon SQS
🧩Key responsibilities and your contribution
In this role, you’ll act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.
- Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
- Analyze logs, metrics, and traces to determine incident scope and impact
- Manage the incident lifecycle, including triage, prioritization, and escalation coordination
- Document and track incidents in ServiceNow and Jira Service Management
- Coordinate with application and development teams, providing initial technical analysis to support faster resolution
- Communicate clear, concise incident updates, translating technical status into actionable information
- Maintain accurate incident records and provide structured shift handovers to incoming analysts
Our next steps:
✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer
Interested? Find out more:
📋How we work
💻 LinkedIn Page
📈 Our website
💻IG Page
