Technology Support Technician III

Funko Overview
Welcome to the Funko-verse, a world built on pure imagination, a land governed by the philosophy that stories matter, a universe comprised of characters from countless fandoms, a galaxy of once upon a times and happily ever afters.
But what does Funko do?
Funko is a purveyor of pop culture and licensed-focused collectibles company. Funko currently holds thousands of licenses and the rights to create tens of thousands of characters – one of the largest portfolios in the pop culture and collectibles industry.  Funko’s Pop! Vinyl is the number one stylized vinyl collectible on the market, selling millions of figures to fans around the world.
The Technology Support Technician III role serves as the primary, hands-on technical support resource for the Burbank office, providing onsite troubleshooting and rapid resolution for a wide range of end-user hardware, software, and conference room technology issues. In addition to onsite support, this role supports the Executive team in Burbank. This position manages support-related work, contributes to projects, and drives problem resolution across multiple software, hardware, and system components. What You’ll Do

• Diagnose, perform root cause analysis, and resolve technical hardware and software issues. 
• Research issues and questions using available internal and external information resources. 
• Perform analysis and determine customer needs, documenting them within tickets submitted via self-service portal and email submissions, managing multiple tickets at a time and meeting Funko’s SLA requirements.  
• Image, setup, and install new workstations or assist in employee relocation efforts. 
• Install and troubleshoot end user hardware, mobile devices, peripherals, printing/scanning devices, presentation equipment, and other technologies. 
• Act as the primary onsite technology support resource for the Burbank office, providing hands-on troubleshooting and coordinating with remote teams/vendors as needed. 
• Provide Executive Support, including priority, white-glove assistance for executive endpoint, mobile, and application issues. 
• Support and maintain video conference and conference room technology (e.g., cameras, microphones, displays, and room systems), including meeting setup and rapid response during live meetings. 
• Assist with endpoint management solution testing, troubleshooting, and compliance on both Apple and Windows devices. 
• Identify and escalate situations requiring urgent attention. 
• Manage user and group objects in Active Directory, Office365, Azure, and other applications while conforming to Funko SOX compliance guidelines.  
• Weekend and/or after-hour work may be scheduled as necessary. 
• Other related duties as appropriate and required by department manager. 

What You’ll Bring

• 2+ years of progressive customer service, customer support, and advanced technical troubleshooting experience; required. 
• 2+ years of experience providing Executive Support (white-glove support), including prioritizing and resolving issues for executive endpoint, mobile, and application needs. 
• Experience supporting video conferencing and conference room technology (e.g., Microsoft Teams Rooms/Zoom Rooms, cameras, microphones, speakers, and displays) and assisting with live meeting setup and troubleshooting. 
• 3+ years of experience with Microsoft Windows.  
• A+, Net+, or Security+ Certification or obtained within 6mo of start date. 
• Familiarity with Active Directory Administration tasks. 
• Experience with Exchange/Office365/M365 administration. 
• Quality of work to include timeliness, completeness, and accuracy. 
• Ability to work toward team objectives effectively and obtain cooperation from other employees. 
• Able to lift 25 lbs., walk at least 1mi, and work in a noisy environment daily. 
• Regular and predictable attendance is an essential function of the job. 

Salary Information
The base hourly range for this position in the selected city is $39.42 - $47.31 hourly. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
What Funko Offers
Funko offers a competitive compensation package with full benefits and a 401(K) plan with matching contributions from the company. Most importantly, we offer a creative work environment with people who love pop culture just as much as you do. Can’t wait to gush about your latest binge? Neither can we! Looking for a place where your favorite pop culture t-shirt will receive the compliments it deserves? We know how you feel! Funko is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Work Environment
The noise level in the work environment is usually moderate. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
This on-site position is based in Everett, WA. Local candidates will be considered first.