Summary
Responsible for the timely and accurate setup of new mortgage loans into our Servicing system from Loan Origination applications or datafiles such as, Encompass or FNMA 3.2
Duties & Responsibilities
- Retrieve manual loans from SFTP site and board to MSP.
- Ensure all loan related escrow and loan closing checks are received timely from clients.
- Timely audit of required data fields to ensure accurate input into the system.
- Accurate entry of HMDA and ARM related data elements.
- Minimize customer impacts by ensuring accurate and timely setup of new loan files
- If identified, communicate potential process improvements or procedure updates to team management.
- Develop and maintain positive working relationships by always providing exceptional customer service to both internal and external customers.
- Promotes honest and open communication throughout TruHome Solutions.
- Work with other TruHome departments to ensure the workflow or process is providing the best service to the members.
- Performs other duties as assigned.
Requirements
KNOWLEDGE, SKILLS, AND ABILITIES:
- Data entry experience
- Familiarity with mortgage software applications.
- Knowledge of spreadsheet software
- Excellent organizational, analytical, and critical thinking skills.
- Ability to manage multiple projects simultaneously and work in a demanding environment with changing priorities.
- Ability to self-initiate and work independently without close supervision.
- Effective communication skills
- Ability to maintain a high level of confidentiality.
- Ability to be bonded.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
- High school diploma or equivalent
- At least 1 year experience mortgage or data entry.
