£55,000 – £55,000Full Time
Implementation Consultant
Salary: £55,000 per annum, plus company benefits
Location: Remote from United Kingdom
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break
Work model: Remote
Williams Lea seeks an Implementation Consultant to join our team!
Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.
Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore™” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.
Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.
Purpose of role
The Implementation Consultant (IC) is a hybrid business and technical consultant who works closely with clients to implement and optimise Salesforce Marketing Cloud and related cloud solutions. The role focuses on translating marketing and business needs into effective technical solutions, resolving complex issues, and supporting successful delivery.
You will act as a liaison between clients, internal stakeholders and IT teams, assessing existing technologies and recommending appropriate solutions. This role involves managing cross‑functional project teams and leading implementations from initial discovery through to deployment.
Key responsibilities
· Analyse complex business and technical challenges, using strong knowledge of both domains to design integrated, effective solutions.
· Work closely with clients to understand their objectives, identify the most suitable solutions, and design processes that meet their needs.
· Lead client workshops to gather detailed business, marketing and technical requirements, identify risks, and present mitigation options.
· Collaborate with business architects to assess current capabilities and define high‑level requirements.
· Translate business requirements and use cases into clear inputs for designers, including system designs and test plans.
· Support multiple client engagements simultaneously, working effectively with internal and client-facing teams.
· Review and support product, performance and user acceptance testing to ensure solutions meet requirements.
· Present clear, solution‑focused overviews of platform architecture and integration capabilities to both technical and non‑technical audiences.
· Continuously develop technical and business knowledge, contributing ideas for process improvement and better use of tools and resources.
· Mentor junior analysts in requirements gathering techniques and documentation best practice.
· Provide on‑call support where required by client agreements.
· Travel as required.
Experience
Using AI in your application
We’re happy for you to use AI tools to research us, polish your cv/cover letter, and practice interviews. Please make sure everything you submit reflects your authentic skills and experience.
To keep things fair, please don’t use AI to invent or exaggerate achievements, complete assessments (unless we say it’s allowed), or to generate live interview answers.
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).
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