Job Req Number: 115319
Time Type: Full Time
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The Process Automation & Business Intelligence Department is responsible for supporting DSV GBS by identifying, designing, and delivering automation, analytics, and digital solutions across various business areas.
Our goal is to eliminate repetitive and time‑consuming tasks, improve process quality, reduce Average Handling Time (AHT), and support more efficient and standardized ways of working.
The department consists of three teams:
- Business Process Analytics
- Development
- Maintenance
In addition, the department acts as the Power BI Center of Excellence (CoE) for GBS, supporting reporting standards, best practices, and analytical solutions.
As a member of the Business Process Analytics Team, you will work closely with Business Process Owners, stakeholders, and development teams. Your role is to analyze business processes, understand real business needs, and translate them into clear and structured requirements for automation, digital tools, and reporting solutions.
You will act as a key link between business and technology, helping to shape solutions such as web‑based applications, automation tools, and BI reports. Through your work, you will contribute to delivering practical, scalable, and value‑driven improvements that support day‑to‑day operations and business decision‑making.
Your responsibilities:
- Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact.
- Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches.
- Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria).
- Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions.
- Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards.
- Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live.
- Support post‑implementation value tracking and continuous improvement initiatives.
Our requirements:
- Minimum 3 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
- Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As‑Is / To‑Be)
- Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
- Proven ability to gather, structure, and validate business requirements and translate them into clear, development‑ready documentation
- Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
- Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field
- Fluent English, both spoken and written (advanced level)
Optional:
- Background or hands‑on experience in software development or low‑code solutions
- Basic understanding of data concepts, such as SQL or working with structured datasets
- Experience with RPA or workflow automation tools
What we offer
- Employment based on an employment contract, along with a comprehensive benefits package
- Training and development programs, as well as access to an e-learning platform
- Onboarding program with the support of a dedicated Buddy
- Participation in an annual, company-wide integration event
- A work environment based on Scandinavian organizational culture
- Opportunities for growth through our internal program
Benefits
- Sharing the costs of sports activities
- Private medical care
- Sharing the costs of foreign language classes
- Sharing the costs of professional training & courses
- Life insurance
- Integration events
- Corporate gym
- Corporate sports team
- Coffee / tea
- Parking space for employees
- Extra social benefits
- Holiday funds
- Christmas gifts
- Employee referral program
- Charity initiatives
- Bicycle parking
- Modern and ergonomic office
- Yoga in the office
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
