MidFull TimeEN
Location: Bangkok, Thailand
Position Status: Full-time, on-going
Office presence: Hybrid - weekly office presence with flexibility to work from home
Closing date: Please submit your application by monday May 18
**This role is open to nationals of Thailand only**
Risk Level: ☐Level 1
(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.
Level 2: Some contact with participants; unplanned non-direct contact with children.
Level 1: Likely to have no contact with participants or sensitive data)
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Mercy Corps has registered a regional office in Thailand, primarily as a hub for its programs in Asia.
We will have 4-6 staff based in Thailand who support our regional work.
The role of the Ssupport Sservices Coordinator is to ensures full compliance with all payroll and statutory filing obligations for the Thailand office as well as directly support administration, HR processes including work permits and visas, logistics, operationsprocurement and finance functions.
The Support Services Coordinator collaborates closely with the regional leadership team and provides support and advice on Mercy Corps operations in Bangkok, in a timely manner, in line with Royal Thai government’s guidelines and procedures. They will act as the main liaison with Royal Thai government authorities and external service providers and will facilitate critical operational tasks such as office administration, legal compliance, recruitment processes, payroll, procurement, and financial reporting.
The role requires an expert on Thai administration regulations and compliance requirements who can ensure the smooth running of the office.
The successful candidate will collaborate closely with the regional leadership team and provide support and advice on Mercy Corps operations in Bangkok, in a timely manner, in line with Royal Thai government’s guidelines and procedures. They will act as the main liaison with Royal Thai government authorities and external service providers and will facilitate critical operational tasks such as office administration, legal compliance, recruitment processes, payroll, procurement, and financial reporting.
The ideal candidate will bring hands-on experience in cross-functional support within an INGO context and possess strong communication and coordination skills.
STRATEGY AND PLANNING
● Work with the regional senior leadership team to develop and support Thailand operations.
ADMINISTRATION
HUMAN RESOURCES
OPERATIONS
● Act as security focal point for Thailand Team and maintain Thailand security plan.
FINANCE
● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.
None
Reports Directly To: DRDO
Works Directly With: DRDO, Regional HR, Supply Chain, Legal, team members applying for Visa/work permits
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
The role requires an expert on Thai administration regulations and compliance requirements who can ensure the smooth running of the office.
The successful candidate will collaborate closely with the regional leadership team and provide support and advice on Mercy Corps operations in Bangkok, in a timely manner, in line with Royal Thai government’s guidelines and procedures. They will act as the main liaison with Royal Thai government authorities and external service providers and will facilitate critical operational tasks such as office administration, legal compliance, recruitment processes, payroll, procurement, and financial reporting.
The ideal candidate will bring hands-on experience in cross-functional support within an INGO context and possess strong communication and coordination skills.
Success in the role will be determined by the smooth administration of all aspects of the Thailand office including developing a reporting calendar and proactively submitting all regulatory filings and ensuring early renewal of Visa’s, work permits and registration on an ongoing basis.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.
We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.
Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).
