Adjusters Assistant
Department: Claims Management
Employment Type: Permanent - Full Time
Location: Home United Kingdom
Description
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:
- Reward platform – discounts for over 800 retailers
- 25 days holiday including UK bank holidays (rising with service plus option to purchase up to 5 extra days a year!)
- Development, training, and professional qualifications
We are looking to recruit an organised and self-motivated Adjuster Assistant. The successful candidate must have good time management and have the ability to prioritise their workload effectively to ensure all tasks are completed within set deadlines.
What will your day look like:
- Review and register new claim notifications, attaching all relevant documentation and issuing acknowledgements where required
- Processing claims data ensuring accurate and timely data input
- Creating new claim files where required
- Review and updating monthly bordereaux and ensuring data analysis is correct
- Answer telephone calls as required and deal with general claim enquiries
- Support Loss Adjusters with tasks
- Monitoring departmental email inboxes, actioning, and distributing as required
- Home based but occasional in person office meetings
- Issuing reports and emails and other tasks to support the loss adjuster and the business plan as and when necessary to ensure company business objectives are met
- Produce claims updates to clients
- Chasing payment of claims
Knowledge and Abilities:
- A good standard of written English
- Previous experience of working in an office support role
- Familiarity with standard office packages such as Word and Excel
- Demonstrate a high level of accuracy in data input and attention to detail
- Is proactive and resilient, seeking to get things done and at the same time deal with a variety of tasks
- Provides solutions rather than problems – shows initiative
- Work to deadlines to achieve client service level agreements in a changing and demanding environment
- Able to demonstrate effective management of time and resources
- Able to identify when guidance is required from other team members on decision making
- Ability to adapt and take on new challenges when required
- Can demonstrate evidence of being an effective team member, interacting positively with colleagues, communicating effectively with a diverse group of people
- Ensure accuracy, adherence to, and compliance with varied client processes
- Able to demonstrate effective customer service skills, actively seeking and responding to feedback
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan
