File Handling Assistant
Department: Legal
Employment Type: Permanent - Full Time
Location: Leeds
Description
The Pre-litigation File Handling Assistant will undertake a variety of tasks to support the pre-lit casualty claims handling teams.
Key Accountabilities
• To pro-actively assist the pre-lit teams with a variety of tasks including:
o Monitoring MOJ Portal
o Monitoring inboxes
o Maintaining, reviewing and actioning spreadsheets
o Completing new claim actions
o Actioning CRU post and ownership of CRU tasks
o Completing chaser tasks on files to support the claims handlers via telephone and email
o Raising low value payments
o Assisting with training as and when required
o Onboarding run-off work on various projects
o Undertaking appropriate additional tasks provided by the Team Leader/DBUD
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
Experience, Skills and Qualifications
• 12 months relevant admin / claims support experience
• Excellent attention to detail
• Strong organisational skills
• Good communication & telephone skills
• Able to use Excel
• Excellent client care and customer service skills
• Ability to manage volume workload via task management
Ability to work as a team and independently
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
