Duty Manager- Front Office

Company Description

Pullman is redefining modern travel, creating inspiring experiences for today’s connected global explorers. At Pullman Auckland, sleek contemporary design meets a warm, welcoming atmosphere—whether in our vibrant lobby lounge, by our 25‑metre heated pool, or within one of our 16 dynamic meeting and event spaces.

Why Join Pullman

At Pullman, hospitality is a work of heart. When you join us, you become a Heartist®—someone who brings care, creativity, and human connection to everything they do.
We welcome you as you are and support your growth every step of the way. With us, your work has purpose, your development is encouraged, and your career possibilities extend across departments, disciplines, and even continents.

Our Culture

We see the familiar differently. Pullman Auckland is driven by bold, forward‑thinking ideas that blend innovative work and event experiences with a lively social atmosphere for business, leisure, and local guests.
Our service promise, “Progress Together, Anytime, Anywhere,” reflects our commitment to building meaningful relationships, embracing opportunity, and creating lasting impact—for our guests, our team, and our community.

Job Description

Join our Front Office leadership team as a Duty Manager, where you will play a key role in maintaining exceptional guest experiences, leading our Front Office team, and ensuring the smooth operation of daily hotel activities. This position is ideal for an experienced hospitality professional ready to take the next step into hotel leadership within a supportive, high‑performing environment.

Your key responsibilities will include but not limited to:

• Work on the Front Desk as needed and act as Manager on Duty during shifts. 
• Handle guest enquiries, feedback, and complaints professionally, ensuring timely service recovery. 
• Lead, support, and train Front Office team members to maintain high service standards. 
• Communicate updates on policies, rates, and property information clearly to the team.
• Ensure all team members follow hotel policies, procedures, and service expectations.
• Drive up-sells as part of Hotel revenue management culture
• Motivate and empower team members to problem solve and surprised our guests with novelty

Qualifications

Whilst talent and attitude are our primary requirements, you also have:

• 12 months of relevant work experience
• Minimum three years’ experience in the hospitality industry
• Current LCQ and Managers Certificate is essential to be considered for this role 
• Valid First Aid Certificate
• Full NZ Drivers Licence
• Strong leadership skills with the ability to motivate and develop a team.
• Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
• Possess a strong background in Front Office procedures and Opera PMS
• Immaculate personal presentation and high level of communication  - both written and verbal.
• The ability to work a flexible 7-day roster
• Ability to lead by example and create a positive, team-oriented work culture

Additional Information

Why join Pullman Auckland? 
Pullman Auckland isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Your loyalty card entitles you to discounted Hotel stays, food and beverage rates and Spa treatments worldwide
• Daily staff meals provided
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor
• ‘Work your way’. Make your perfect work-life balance a reality.