Company Description
Accor operates a selection of Qantas Lounges globally, bring our service passion and Heartist values to the aviation industry. Every day we connect with thousands of travellers as they adventure around Australia and the world.
Qantas Lounges by Accor provides a relaxing start to a holiday, an efficient workspace between flights, and a welcoming pause on the way to anywhere. With a range of offerings from upscale to luxury, our Lounges receive rave reviews from both our customers and our team.
Job Description
Accor is seeking a dynamic and results-driven Lounge Manager to lead our team at the prestigious Qantas Lounges in Melbourne. This is a unique opportunity to operate as a "General Manager" within a multi-site, fast-paced, high-volume lounge environment, similar to managing a hotel but with a primary focus on premium food and beverage offerings and unparalleled customer service.
As Lounge Manager, you'll be responsible for the entire operation of the Qantas Lounges in Melbourne (Domestic and International terminals). This isn't just about managing a team; it's about delivering an unforgettable experience for every guest, every time. You'll be the driving force behind:
- People Focus: Putting your team at the heart of everything you do. You'll be dedicated to their well-being, training, and professional development, building a strong and cohesive unit that thrives on shared success.
- High-Performance Operations: Overseeing all aspects of the lounge, from efficient food and beverage service to immaculate presentation and adherence to all operational standards and budget requirements. You'll ensure seamless workflows and proactive problem-solving.
- Exceptional Customer Satisfaction: Creating a welcoming and aspirational atmosphere where every guest feels valued. You'll champion a culture of anticipatory service, ensuring all guest needs are met with professionalism and genuine warmth.
- High Team Engagement: Leading, mentoring, and developing a high-performing team. You'll foster a positive and collaborative work environment, empowering your team to deliver their best and grow within their roles.
Qualifications
What You'll Bring:
- Proven experience in a senior hospitality management role, such as Hotel General Manager, Food & Beverage Director, or a similar leadership position in a premium, high-volume multi-site restaurant or lounge environment.
- A strong understanding of operational excellence in a high-volume setting, with a track record of achieving targets and improving efficiencies.
- Exceptional customer service skills with a genuine passion for creating memorable guest experiences.
- Demonstrated ability to lead, motivate, and develop a diverse team, fostering a culture of engagement and high performance.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong financial acumen and experience with budget management.
- Flexibility to work a rotating roster, including weekends and public holidays, as required by the lounge's operating hours.
Additional Information
Why Accor?
As part of the Accor family, you'll be joining a global leader in hospitality with unparalleled opportunities for career growth and development. We offer:
- Access to exclusive Accor team member benefits worldwide at more than 4000 hotels.
- Access to exclusive Qantas team member discounts on flights with Qantas and Jetstar.
- A supportive and dynamic work environment.
- Competitive salary and benefits package.
- Opportunities for professional development and training.
