Who we are
NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.
What you'll be doing
- Provide Level 2 technical support for enterprise Windows desktops, laptops, and mobile devices, ensuring reliable and secure end-user computing services.
- Resolve complex incidents escalated from Level 1 support within agreed service level agreements (SLAs).
- Troubleshoot and resolve issues related to operating systems, applications, user profiles, device performance, and network connectivity.
- Manage device configuration, security policies, and compliance using endpoint management platforms such as Microsoft Endpoint Manager (Intune).
- Support Windows 10/11 build processes, patch management, and feature updates across enterprise environments.
- Assist with device onboarding, provisioning, refresh cycles, and migration activities, including Windows Autopilot and lifecycle management.
- Troubleshoot and support Microsoft 365 Apps for enterprise (Office) client applications.
- Manage and support mobile device management (MDM) for iOS and Android, including BYOD scenarios.
- Monitor endpoint health, compliance, and security posture, and remediate non-compliant devices.
- Maintain and update technical documentation, knowledge base articles, and operational runbooks.
- Collaborate with identity, security, networking, and Microsoft 365 teams to resolve cross-platform issues.
- Support change, release, and operational activities in alignment with ITIL processes.
- Provide guidance and mentoring to Level 1 support engineers and contribute to continuous service improvement initiatives.
- Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.
What you'll bring along
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent professional experience.
- Minimum 3-5 years of experience in end-user computing, desktop support, or EUC engineering roles.
- Strong hands-on experience supporting Windows 10/11 enterprise environments and endpoint lifecycle management.
- Proven experience supporting enterprise mobile devices (iOS and Android) and modern workplace environments.
- Advanced knowledge of Microsoft Endpoint Manager (Intune), including device configuration, compliance policies, and application deployment.
- Experience with Windows Autopilot, provisioning, and device onboarding processes.
- Solid understanding of endpoint security, including BitLocker, device compliance policies, conditional access, and endpoint protection.
- Experience integrating endpoints with Entra ID (Azure AD) and hybrid identity environments.
- Knowledge of Microsoft 365 Apps for enterprise deployment, configuration, and troubleshooting.
- Experience with application packaging and deployment technologies such as Win32, MSI, and MSIX.
- Proficiency in PowerShell scripting and automation for endpoint administration.
- Strong troubleshooting and analytical skills, particularly in diagnosing networking and performance issues affecting endpoints.
- Excellent communication skills and a customer-focused mindset with the ability to manage multiple priorities effectively.
- Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft 365 Endpoint Administrator Associate, MS-900, CompTIA A+, or ITIL Foundation are desirable.
- Excellent command of both spoken and written English and German
