Company Description
At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.
We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.
We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.
Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.
Job Description
As a Technical Learning and Development Content Creator, you will be responsible for designing, developing, and delivering high-quality educational content that empowers our employees to learn and grow in their technical roles. You will collaborate with subject matter experts and other stakeholders to create engaging and effective learning materials.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support Thailand Head Backend Operations (THO) and Philippines Head Backend Operations (PHO) to develop and design technical training content, including e-learning modules, instructional videos, webinars, and written documentation.
- Collaborate with subject matter experts to ensure accuracy and relevance of content.
- Utilize instructional design principles and learning models (e.g., ADDIE, SAM, Kirkpatrick Model, Gagné's Framework, etc.) to create engaging and interactive learning experiences.
- Continuously evaluate and update training materials to reflect the latest technology trends and best practices.
- Conduct needs assessments to identify learning gaps and develop targeted training solutions.
- Facilitate training sessions and workshops as needed.
- Monitor and analyze the effectiveness of training programs and make data-driven improvements.
- Stay current with advancements in technology and learning methodologies.
Qualifications
REQUIRED:
- Bachelor's Degree or equivalent with master’s degree or relevant certification preferred.
- At least 5 years experience in the learning and development space. HDD technical knowledge/work experience is a bonus.
- Proven experience in creating technical training content.
PREFERRED:
- Strong understanding of instructional design principles and frameworks (e.g., ADDIE, SAM, Kirkpatrick Model, Gagné's Framework, etc.) and adult learning theories.
- Proficiency in e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia editing software.
- Experience in AI (artificial intelligence) authoring tools.
- Proficiency in film and still editing tools (e.g., Camtasia, Adobe Premier)
- Excellent written and verbal communication skills. Proficiency in English required.
- Ability to work collaboratively in a multinational team environment.
- Strong organizational and project management skills.
- Passion for continuous learning and professional development.
SKILLS:
- Training Needs Assessment – Ability to assess skills gaps and training needs across various job roles.
- Instructional Design – Knowledge of adult learning theories, blended learning, and modern instructional design methodologies.
- Content Development – Experience in creating engaging training materials using various formats (e.g., e-learning, virtual, instructor-led).
- Learning Management Systems (LMS) – Familiarity with LMS platforms like Cornerstone for uploading, managing, and tracking learning content.
- Training Facilitation – Ability to deliver and facilitate training sessions in a compelling and interactive manner.
- Technical Training Programs – Experience in developing and implementing technical training for employees and managers.
- Generative AI & Technology Integration – Understanding of AI-based learning tools like NOVI for training recommendations.
- Training Curation & Organization – Skill in curating learning playlists and training rosters aligned with job descriptions.
- Collaboration & Stakeholder Management – Ability to work with Business Leaders, HR, and external vendors to align training initiatives with organizational goals.
- Project Management – Managing multiple training initiatives, ensuring timely delivery and effectiveness.
- Communication & Presentation – Strong ability to present training content in an engaging and effective manner.
- Analytical & Problem-Solving Skills – Ability to analyze learning trends, measure training effectiveness, and make data-driven decisions.
Additional Information
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WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email compliance@wdc.com.
