Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Inflight Performance team within the Customer Experience-Flight (NFLT) group. The Team Lead supervises Crew Managers, coordinates in-base activities, ensures consistency in policy interpretation, and collaborates with CPMs, base leadership, and local APFA to resolve escalated events.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Manage the day-to-day work of Crew Managers, Inflight Performance at assigned bases
- Ensures thorough understanding and compliance with Inflight policies, procedures, and regulations
- Provides leadership development of Crew Managers, Inflight Performance for greater responsibility and promotion opportunities
- Collaborates with Labor, Legal & Team Member Relations to address flight attendant performance issues
- Regularly meets with Regional Directors and local base leadership to understand performance trends at and provide guidance interpreting the performance policy
- Works with the Inflight Reporting & Analytics team for data reporting and analysis and coordinates with senior leadership on performance strategies
- Develops and manages special projects driving them to completion
- Participates in task forces, problem solve and plans the future direction of the Performance team
- Performs other projects as assigned
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- Bachelor’s Degree or equivalent experience
- 4+ years related experience in the customer service industry
- Ability to work shift work, including weekends and holidays
- Must be able to work on-site at assigned base/location
Preferred Qualifications- Education & Prior Job Experience
- Leadership management experience
- Current or Previous Inflight Crew Manager
- Flight Attendant experience
- Knowledge and experience with American-specific systems including SABRE/DECS-FOS, Absence Tracker, Attendance & Performance/Flight Caps, Tableau
- Experience working with represented labor group
Skills, Licenses & Certifications
- Knowledge of Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Excellent interpersonal, planning, and organizational skills
- Ability to work and make decisions independently
- Excellent presentation skills
- Knowledge of JCBA
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
