Business Applications Manager - Salesforce & Digital Platforms

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.

About the role

This is not a “keep the lights on” role.

We are looking for someone proactive, hands-on, and commercially minded to take ownership of a large-scale Salesforce ecosystem and help shape the future of digital operations across a global healthcare organisation.

If you enjoy solving problems before they become problems, leading from the front, and driving meaningful change; this role is built for you.

You will lead the operational success, evolution, and optimisation of a complex Salesforce Service Cloud environment integrated with 15+ business applications, while working alongside senior stakeholders, technical experts, and an international development team.

This is a role for someone who thrives in fast-moving environments and wants real influence, visibility, and variety.

What is in it for you? 

• Lucrative salary and bonus
• Healthcare benefits
• Career progression through high visibility with senior leadership and cross-functional teams
• International travel

Key responsibilities

Drive the Salesforce & Business Applications ecosystem

• Oversee the stability, and performance of Salesforce Service Cloud and integrated applications

• Manage support operations, escalations, change requests, and platform enhancements

• Identify opportunities to optimise processes, improve user experience, and maximise platform value

Lead from the front

• Manage and coach a team including CRM Operations and Business Applications specialists

• Take ownership of critical incidents, escalations, and high-impact deliverables

• Work closely with stakeholders across Digital, CX, Analytics, Training, Operations, and Business Functions

Partner with global technical teams

• Manage an outsourced development team covering Salesforce, Azure AI, Mulesoft, and mobile technologies

• Ensure high-quality delivery, strong collaboration, and smooth transition from development into support

• Provide technical guidance and governance while keeping delivery aligned to business goals

Improve, innovate, and challenge

• Drive continuous improvement initiatives across systems, processes, and ways of working

• Reduce technical debt and improve platform scalability

• Champion best practices across Agile delivery, DevOps, governance, documentation, and testing

About you

• Takes ownership and makes things happen

• Is equally comfortable being strategic and hands-on

• Builds strong relationships across technical and non-technical teams

• Enjoys working outside strict role boundaries when needed

Experience & Skills

• Strong Salesforce Service Cloud administration and support experience

• Experience leading teams in complex, international environments

• Knowledge of Agile delivery, DevOps, testing, and technical governance

• Hands-on experience with tools such as JIRA, ServiceNow, Gearset, and Confluence

• Understanding of Salesforce integrations, APIs, data models, Flow, and automation

• Experience managing third-party vendors and development partners

Nice to have:

• Salesforce Health Cloud experience

• Azure / Microsoft ecosystem integrations

• Agentforce AI exposure

• Mobile application experience

#Europe #LI-Hybrid

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages

Start your journey with us today. Apply now!