Operations Director

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

 

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

 

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Team Overview

Key Responsibilities

1. Marketplace Management (The Core)

• Balance Supply & Demand: Oversee marketplace liquidity, ensuring that riders get a car quickly (low ETA) while drivers stay busy and profitable.

• Pricing & Incentives: Design and execute high-impact incentive structures for drivers and promotion strategies for riders to maximize ROI.

• Algorithm Optimization: Partner with global product teams to localized dispatching logic and dynamic pricing for the ANZ market.

2. Demand Growth (Rider Side)

• User Acquisition & Retention: Drive rider growth through data-backed marketing campaigns and loyalty programs.

• Product Experience: Monitor the end-to-end rider journey, identifying friction points and implementing service improvements to increase NPS (Net Promoter Score).

3. Supply Strategy (Driver Side)

• Onboarding & Lifecycle: Lead the strategy for driver acquisition and engagement, minimizing churn and building long-term loyalty.

• Driver Advocacy: Act as the voice of the driver-partner, ensuring our platform provides fair earnings and a supportive environment.

4. P&L & Operational Excellence

• Financial Performance: Own the operational budget and P&L. You are responsible for cost-to-serve and finding the "sweet spot" between growth and profitability.

• Safety & Compliance: Ensure all operations meet (and exceed) ANZ regulatory standards and safety protocols—upholding our license to operate.

Role Responsibilities

• The "Generalist" Specialist: 8+ years of experience in high-growth tech, operations, or strategy consulting. You can zoom out for strategy and zoom in for execution.

• Data-Obsessed: You live in the numbers. Proficiency in SQL and advanced data modeling is highly preferred. You don't just see data; you see stories and solutions.

• Marketplace Intuition: You understand the "tug-of-war" between supply and demand and know how to use levers (pricing, incentives, marketing) to win.

• Resilient Leader: You thrive in a high-pressure, 24/7 environment. You can lead a team through complex competitive shifts with a calm, decisive hand.

• ANZ Market Savvy: Deep understanding of the local transport landscape, gig-economy regulations, and consumer behavior in Australia and NZ.

Role Qualifications

Requirements

• Experience: 8+ years of experience in Operations, Strategy, or Management Consulting. Experience in a fast-paced tech company (Ride-hailing, Delivery, or Logistics) is a huge plus.

• Data-Driven: You are a "data person." You must be highly proficient in Excel and SQL. You can turn complex numbers into clear action plans.

• Marketplace Logic: You understand how supply and demand work together. You know how to use pricing and incentives to grow a business.

• Leadership: Proven experience managing a team and working with senior stakeholders (including Global HQ).

• P&L Ownership: Comfortable managing budgets and being responsible for the financial health of the business.

• Hands-on Mindset: You are a strategic thinker but aren't afraid to roll up your sleeves and solve problems on the ground.

• Local Knowledge: Deep understanding of the Australian/NZ market and local regulations.

EEO Statement

 

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

 

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

 

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

 

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

 

 

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms