Position Overview
The Court Support Specialist is responsible for effectively communicating with internal and external customers on all matters related to court evidence packages. This position will involve timely response and supply requested packages in the agreed-upon format for all requests for Court Evidence Packages received via e-mail. Additionally, this position will oversee the resolution and/or tracking of reported issues while ensuring a timely resolution. An ideal candidate demonstrates the ability to manage priorities effectively to meet customer and departmental expectations.
Essential Responsibilities:
- Evaluate and process high volumes of customer requests in accordance with applicable business rules and statutes.
- Become intimately familiar with the business rules for each customer and deliver timely and accurate service.
- Provide exceptional customer service.
- Process internal requests from operational or support teams as required.
- Adhere to assigned service levels.
- Uses rigorous logic and methods to solve difficult problems with effective solutions.
- Other duties as assigned.
Qualifications:
- High School Diploma or Equivalent
- Intermediate computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel)
- Able to type a minimum of 40 Word Per Minimum and exhibit a data entry skill set.
- Strong communication, both verbal and written
- 1+ years of data entry experience required
- Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues
- Make sound decisions and accept/act upon constructive feedback
- Adhere to professional behavioral expectations and the ability to work well with different groups and departments
- Must be able to communicate effectively in the English language.
- Capable of reviewing data and/or images on a computer monitor for extended periods (typically 8 hours shifts)
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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