Sales Back Office Specialist with Dutch (Hybrid)

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

As a Sales Back Office Specialist, you will play a key role in supporting our business customers across Europe and ensuring smooth and efficient order and service processes. Together with the international Sales Back Office Team, you will deliver excellent support every day, helping our clients and internal partners achieve their goals. In this role, you’ll have a chance to make a real impact - by improving processes and supporting digitalization project and shaping the future of our European Back Office operations. You’ll work closely with experienced colleagues, learn about our products and systems, and continuously grow your technical and communication skills in a collaborative, international environment.

Your tasks

• providing product and order support to Dutch-speaking business customers via written communication
• creating field service orders
• managing product returns and claims
• creating and updating proper process documentation
• performing order processing
• participating in testing new solutions and improving processes and projects

Requirements

• fluency in Dutch language (min. B2/C1 level)
• knowledge of English language (min. B2 level)
• experience in customer service or order processing
• customer-focused approach, strong orientation to KPI and targets
• basic technical understanding is an advantage

What we offer you

• stable employment based on an employment contract (umowa o pracę)
• home office options (2 days per week in Warsaw office), flexible working hours (from 7AM to 5:15PM)
• remote work from anywhere (up to 20 days per year)
• social benefits package: Medicover medical care, MultiSport card, life insurance, co-financing of glasses, holiday fund, discount for Franke products and more options available on out benefits' platform
• essential introductory training and access to additional development trainings
• opportunities to grow in an international work environment

Contact details

We are looking forward to the first contact with you. Please apply using the "Apply" button below. Thank you very much.

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For more information see:  www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.