Who We Are!
🌍 Africa has the world’s youngest and fastest-growing population. By 2035, the continent is poised to contribute more young people to the global workforce each year than the rest of the world combined.
At Educate! we're obsessed with impact. We leverage iterative learning to build highly scalable youth employment solutions aimed at unlocking the potential of the world’s youngest continent.
Educate! prepares youth in Africa to learn, earn and thrive in today’s economy by:
- Introducing an employment-focused school subject into secondary and
- Delivering livelihood boot camps for out-of-school youth, with a focus on marginalized rural girls and young women.
To date, more than 500,000 youth have been meaningfully impacted across Uganda, Rwanda, Kenya, and Tanzania, and along the way, Educate! has become the largest youth employment and skills provider in East Africa.
Educate! is a team of over 300 largely African staff and 300 volunteer youth mentors. We prioritize building an engaging, fulfilling and growth oriented work environment. 50% of our top 30 leaders have been with us for over 5 years, 10+ alumni have started their own organizations, and 6 current or former team members were Acumen Fund East Africa fellows.
We have been backed by top foundations such as Imaginable Futures, Livelihood Impact Fund, Jack Dorsey’s #startsmall, CIFF and Echidna Giving. Educate! won a 2018 Klaus J. Jacobs Prize and a 2015 WISE Award, and has been highlighted by the World Bank’s S4YE's Impact Portfolio, an Al Jazeera documentary, BBC, The Brookings Institution as one of 14 case studies on scaling education, and the Gates Foundation as a Goalkeepers Accelerator. In 2022, we received a catalytic investment from philanthropist Mackenzie Scott to scale our systems change work.
Educate!'s long-term vision is to design solutions that measurably impact millions of youth across Africa each year.
Good to note: To Our Awesome Applicants! 🚀💫
We know that incredible candidates sometimes hesitate to apply if they don’t meet every requirement. If this role excites you, we encourage you to apply!
We’re looking for passionate individuals who believe in our mission and can bring unique perspectives to our team—not just those who check every box. We value diversity and strongly encourage women and individuals from all backgrounds to apply.
Position Overview
The Administration Officer serves as the backbone of operational efficiency, orchestrating seamless support across four pillars: Administrative & Logistics Support, Front Desk & Office Management, Hotel Bookings for Staff, and Asset Oversight. By ensuring staff and guest needs are met, maintaining a secure and well-functioning office environment, coordinating travel and accommodation, and safeguarding organizational property, the Administration Officer transforms routine operations into a reliable framework that empowers teams, enhances productivity, and sustains organizational excellence
What You’ll Do🌟
Administrative and Logistics support to staff and guests (30%)
- Prepare monthly airtime, Closed User Groups(CUG), and data schedules in a timely and accurate manner.
- Ensure availability and functionality of work tools (phones, laptops, MiFi devices, etc.) for all staff.
- Coordinate with service providers and the IT team to maintain reliable office fibre internet connectivity.
- Manage meal delivery services (breakfast and lunch), ensuring accuracy of orders and addressing staff feedback on vendor performance.
- Respond promptly to issues raised through the Admin Help Desk, providing timely resolutions.
- Arrange transportation, hotel bookings, and meal provision for international guests, update guest trackers, and ensure a pleasant visitor experience.
- Support international travel for local staff, including booking flights, airport transfers, travel insurance, updating the international travel tracker, and ensuring a smooth travel experience.
- Book accommodation for local staff traveling within the country, ensuring adherence to defined SOPs.
- Plan and manage logistics for office-based events (e.g., retreats), including booking meeting rooms, coordinating meal delivery, and arranging necessary materials such as stationery, projectors, and speakers.
Front Desk and General Office Management (30%)
- Welcome and attend to guests at the reception desk, ensuring timely assistance and a positive overall experience.
- Maintain cleanliness and presentation of the front office area, including the lounge, throughout the day.
- Monitor office access and register visitors to uphold safety, security, and protection of office property.
- Report suspicious activity or individuals to safeguard staff and premises.
- Manage office communications, including calls on the landline, mail delivery, and guest messages to staff.
- In charge of opening and closing office premises and ensuring individual offices are well locked at the close of day.
- Ensure safety of premises by enforcing security protocols, maintaining security lighting, and reporting irregularities or violations promptly.
- Oversee security operations by monitoring guard transitions, conducting spot checks, and coordinating with supervisors when necessary.
- Enforce security protocols for office equipment and ensure staff compliance.
- Supervise office cleaners to ensure a clean, safe, and secure working environment.
- Manage general office facilities, including lease administration, repairs, and overall infrastructure support.
- Organize and allocate office space to optimize functionality and efficiency.
- Ensure indoor lights, ACs and fans are switched off at the close of each day and security lights are on for the night
- Monitor usage of utilities such as electricity and water and investigate any abnormal increments in monthly bills to identify root causes, verify billing accuracy, prevent wastage, and implement cost‑control measures.
- Ensure constant supply of drinking water at the office by coordinating delivery with the vendor as per the established schedule
- Ensure that water dispensers, ACs, Solar Equipment, Fire -Extinguishers and other office equipment are serviced in a timely manner
- Manage compound maintenance (mowing, watering of outdoor plants, weeding and tree trimming) as per established schedule
Office Equipment and Asset Management (20%)
- Review and propose improvements to equipment management policies and train staff to ensure adherence to established guidelines.
- Keep the equipment tracker updated in real time, clearly recording the location and status of all items.
- Enforce item sign‑out and return procedures, ensuring accountability for all equipment under Admin custody.
- Arrange insurance coverage for valuable equipment immediately upon acquisition by Educate!.
- Support the Logistics and Stores Assistant with verification and shipping of program materials.
Central Management of Hotel Bookings for Local Staff (20%)
- Monitor hotel booking requests submitted by staff via email to ensure compliance with organizational requirements, and take appropriate action on non-compliant requests.
- Maintain and update the hotel booking tracker in real time, ensuring accuracy and accessibility.
- Collect and provide feedback to both hotels and staff to strengthen relationships and improve service quality.
- Respond to inquiries from hotels and staff regarding bookings and services.
- Maintaining cordial relationships with partner hotels to ensure seamless operations
- Collect EFRIS invoices from hotels after staff checkout and compile with all relevant supporting documents and share promptly with the Finance Officer to facilitate timely payments to hotels.
- Conduct training sessions for new staff and refresher sessions for existing staff to ensure full understanding and adherence to hotel booking policies.
- Lead the process of identifying, evaluating, and contracting new partner hotels.
- Maintain an up-to-date tracker of hotel contracts and spearhead contract renewals to ensure continuity before agreements lapse.
Who You Are 🦸♀️🦸♂️
- Bachelor’s degree in Business Administration or any relevant field, at least 2 years of professional experience.
- Proficiency with MS Office Suite, with excellent MS Word and Excel skills
- Excellent interpersonal and written communication skills
- Excellent attention to detail
- Thoroughness when accomplishing tasks
- Systems oriented,
- High integrity
- Excellent customer service, general management and strong personality.
- Experience in multitasking in a fast – paced environment, set priorities, work independently as well as thrive a team.
- Fits our Five Culture Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here
What We Offer
- A vibrant, mission-driven environment with a supportive and fun team.
- Competitive salary based on experience.
- Learning & growth opportunities
Application Process: Rolling basis, interviews happening soon!
Terms
- Location is Kampala, Uganda
Our Culture & Tenets(Values) 🌱
We’re ambitious. Are you? Educate! is growing fast, so new opportunities are opening up and expanding all the time. We’re inspired by people with drive, and we love to help them reach their full potential. We expect everyone at Educate! to contribute above and beyond their job description, grow their skills, and advance their careers, and we are committed to supporting our staff members on that journey of their careers, and we are committed to supporting our staff members on that journey.
- We put Youth First, Impact-Obsessed - We are purpose-driven, focused on impact, and prioritize what truly matters. We listen to youth, design our efforts around their needs, and ensure every dollar creates transformative experiences they value.
- We Exceed Expectations - We take pride in going above and beyond to achieve the best results—proactively identifying problems and seeking solutions without waiting or stopping at what's requested.
- We Are Always Learning - We are committed to seeking and applying new knowledge and ideas. We stay open-minded and continuously try new things, experiment, grow, and improve. We invest in learning for ourselves and our teams.
- We are One Team, Many Views - We value all individuals, believe diverse ideas and open dialogue drive excellence, foster a supportive and respectful environment where everyone can freely express themselves. We work as one team and prioritize the organization's mission over personal or team interests.
- We have the Startup Mindset - We innovate relentlessly to grow our impact, we never think “we have arrived” or “we’re done.”We constantly challenge the status quo, embrace change, and move quickly toward our vision. Unafraid of failure, we question anything that hinders progress.
Every person at Educate! — from interns to the executive director — is evaluated by how they live up to these five cultural tenets. They are at the core of how we achieve our mission and why we work as well as we do. Educate is committed to providing an inclusive and welcoming environment for all who interact in our community. In creating this environment, we encourage people from a variety of cultures, backgrounds and life experiences to join our diverse team.
We’re committed to ensuring all candidates are screened for child and youth safety. As part of the process, you’ll need to provide a Certificate of Good Conduct. Educate! reserves the right to withdraw employment offers if any risks to youth are identified.
