Audiovisual support Specialist- Cisco Webex control HUB

For Frontex – the European Border and Coast Guard Agency – we are looking for a Video Conferencing Specialists to support the operation,

• End-to-end management of the large scale audio video conferencing solutions thru the complete service lifecycle

• Daily administration of the audio video conferencing service

• Daily monitoring of the audio video conferencing service

• Daily troubleshooting of the audio video conferencing service

• Supporting end users in the daily use of the audio video conferencing service

• Maintaining up to date documentation including policies, technical documentation, Standard Operating Procedures (SOPs), user manuals, knowledge base articles etc

• Advising, proposing and implementing possible configuration improvements, changes or upgrades to maximise solution availability, usability and security and to follow the latest technology trends

• Other specific duties as assigned by the supervisor

Requirements

Knowledge:
[01] Excellent practical knowledge of enterprise class audio video conferencing solutions: hardware and software
[02] Experience in the large scale design, deployment, administration, maintenance and support of the enterprise class audio video conferencing solutions
[03] Excellent knowledge of routing, switching and quality of audio video services
Skills:
[04] Excellent communication skills (in written and verbal communication)
[05] Open minded, excellent troubleshooting, analytical and problem solving skills 
[06] Very strong sense of responsibility
[07] Accuracy and attention to details
[08] Friendly, supportive and helpful personality with co-operative and service oriented attitude
[09] Ability to work in stressful environment with minimal supervision
[10] High level of motivation and initiative

Specific expertise

[01] Practical experience with simultaneous on-line interpretation solutions
[02] Excellent knowledge and practical experience with Cisco Webex control HUB (administration)
[03] Knowledge and experience as Sound Technician, Recording Engineer or Audio Engineer
[04] Ability to create and maintain solution documentation