Analyst Business Systems, Salesforce

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.

Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders.

How you'll make an impact:

• Performs root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy
• Assesses business needs of assigned functional area; including but not limited to determining which business processes to re-engineer or automate and working with Product Owners to translate them into detailed user stories. Develop and propose technology solution options
• Configures and tests Salesforce.com and other related systems as needed to execute features, integration, and reporting
• Develops functional specifications for system features and reports.
• Documents technical design that will be used to implement features and reports.
 

What you'll need (required):

• Bachelor's degree in computer science or related field and 4 years of experience in a Business Systems Analyst role or related experience required or 

• Master's Degree or equivalent in Computer science or related field plus 2 years of related experience required

What else we look for:

• Certified Salesforce.com Administrator

• Certified Salesforce.com Business Analyst
• 2+ years of experience configuring Salesforce.com platform
• Experience with working Agile development methodology in a global environment
• Excellent documentation and communication skills
• Strong ability to manage and deal with different cultures and nationalities
• Strong analytical and logical problem solving skills
• Strong interpersonal relations, written & verbal communication skills
• Organizational and project management skills a plus
• Possess and display sound judgment; initiative; flexibility and detail-orientation
• Ability to develop and maintain business and technical documentation
• Strong documentation skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Ability to adapt to new technologies
• Ability to adapt to rapidly changing environment
• Ability to support interfaces with multiple systems
• Experience working in complex, matrixed environments
• Prior experience working in complex global business environment
• Experience managing small IT projects
• Experience with Good Manufacturing/Good Documentation Practices (GxP) processes preferred
• Experience with FDA guidelines for Software Quality and Systems Validation preferred
• Moderate working knowledge of enterprise information systems such as ERP, CRM, QMS, etc (such as JDE, SAP), CRM (such as Salesforce.com)
• Experience interacting with and managing SaaS solutions and external vendors
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control