IT Asset Management & Second Line Support Leader

We’re looking for an experienced Technology Services Leader to lead our IT Asset Management and Second Line Support services across the organisation. This is a hands-on leadership role with real influence over how technology services are delivered, governed, and continuously improved. 

You’ll be responsible for leading specialist teams, ensuring robust asset lifecycle management, and delivering high‑quality second line support that enables colleagues to work effectively every day. If you’re a confident people leader with strong operational experience across IT Asset Management and Second Line/Desktop support, this role offers the opportunity to make a meaningful impact. 

What you’ll be doing 

Leadership & People Management 

• Lead and inspire IT Asset Management and Second Line Support teams, setting clear direction, priorities, and expectations. 

• Line manage specialists, ensuring strong performance, engagement, and professional development. 

End User Support Accountabilities 

• Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests. 

• Own the end‑to‑end IT asset lifecycle, from procurement and deployment through to renewal, reuse, and disposal. 

Operational Excellence & Continuous Improvement 

• Identify inefficiencies, risks, and service gaps across IT Asset Management and Second Line Support. 

• Lead service improvement initiatives, automation, and process optimisation. 

Governance, Risk & Quality 

• Ensure services are compliant with IT governance, security, audit, and regulatory requirements. 

• Maintain high‑quality documentation across services, assets, and operational processes. 

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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